Client Director in England

At Channel 3, we are united by a clear sense of purpose: we exist to help the health and care sectors improve lives by using digital and data. We believe the model of health and care needs to transform to deliver the expectations of citizens and policymakers, with a focus on providing much more proactive and preventative care, closer to home. We help our clients use technology to transform patient care, provide better experiences for the public and improve conditions for the workforce.

This is an incredibly exciting time for us at Channel 3 as we seek to scale our impact and reach as a business and there is no doubt that our continued success will be underpinned by the exceptional talent and passion of our people. We work hard to create an environment where everyone feels supported to learn, develop and have fun! We care deeply about making a difference and building a team of people who are passionate about driving meaningful change. We offer colleagues the freedom to play an active role in their own personal development and the opportunity to help shape our wider business and how we deliver our work.

The digital ecosystem within both private and public healthcare continues to evolve, driven by new technologies aimed at boosting productivity, enhancing workforce experiences, and improving patient outcomes. However, this ecosystem is often fragmented, with innovations remaining siloed and disconnected. As a cross-industry technology consulting partner, our mission is clear: we don’t just help healthcare organisations adopt new technologies; we ensure these solutions are tailored to real-world needs, seamlessly integrated into existing infrastructures and workflows, and continuously evaluated for impact and benefits—both before deployment and throughout their operational lifecycle.

Channel 3 has significant track record in supporting the implementation and integration of large-scale clinical systems with and for providers and local health and care systems. This includes Electronic Patient Records, Shared Care Records, Patient Engagement Portals and many more. However, we are aware that the implementation of such systems is only the beginning of the transformation journey and many trusts have struggled to realise the benefits identified in their initial business cases for new systems due to competing priorities and capacity constraints.

Whilst we see huge opportunities in continuing to support providers and local systems in adopting and implementing new technologies, our ambition is to expand our presence and impact at a local level by supporting the optimisation of existing and new systems and working across health and care settings to enable them to truly transform the way care and support is delivered. A cornerstone of the 10 Year Plan is the need to continue to improve productivity across the health and care ecosystem as well as enable a shift in the way health and care is delivered out of acute settings and into the community. We see the power of technology as critical in enabling these new models of care to be delivered, at scale.

As Channel 3 continues to grow, and deliver on the ambition set out above, we are now seeking a Client Director to join our health team, bringing with them extensive experience of shaping and delivering transformation and technology-enabled change, and a track record of selling and leading consulting services within the UK Health sector, with a particular focus on clinical systems.

The Client Director will be a senior leader within Channel 3, and key member of our Health Leadership Team, shaping and driving sector business growth and delivery excellence with our clients. The desired candidate will have specific expertise in the deployment and optimisation of clinical systems and other digital solutions whilst maintaining a focus on how these are deployed to demonstrably improve patient outcomes, improve clinical productivity and leadership priorities.

Responsibilities and Expectations

• Leadership of larger delivery teams and client engagements (including the quality assurance of client deliverables).
• Responsible for senior client engagement (developing and nurturing new and existing relationships). This includes building influence and connection at C-Suite level.
• Recognised as “expert in field” by client, with a core specialism focus.
• Accountable for commercial management and account / engagement profitability (without compromising quality or impact).
• Owns and drives improvements based on Client Satisfaction (CSat) scores, working closely with delivery teams to implement feedback and ensure consistent client impact.
• Ability to analyse complex data and evaluate and make informed decisions and recommendations.

Sales and Business Development

• Delivers the agreed revenue targets for relevant sector / sub-sector / account plans under their leadership.
• Responsible for individual sales target as well as ensuring a collaborative approach to sales across the business.
• Responsible for embedding structured account planning, ensuring clear growth strategies are in place, and driving 'sell-on' opportunities by expanding the scope of engagement across Channel 3's full-service offering.
• Mentoring engagement leads and consultants on how to position additional value-added services effectively and ensuring account planning frameworks are consistently applied.
• Maintains a strong presence across the market through personal networks, relationships and develops regular thought leadership and perspectives in their core area.
• Has personal network and sales pipeline to support sustainable revenue generation.

Leadership

• Be part of our senior leadership team with our Partners, supporting the strategy of the business and its development, ensuring we maintain our values as we grow.
• Support across grades in their reporting line, building a strong sense of connection and inclusive culture.
• Lead a sector, significant sub-sector or service line.
• A broader responsibility around people management and must be role models for everything this entails, including company values.
• Role model internal processes around sales and delivery – ensuring Partners and Management Consultants are following consistently.
• Embedding delivery methodologies in proposition area, including development of training and regular iteration to drive up consistency and delivery excellence.
• Inspires and motivates people at all levels.
• Leadership of ‘People Tree’ to ensure appropriate business communication and pastoral.
• Creates a culture of innovation and learning that drives individuals’ development.
• Takes a visible, immediate stand against unethical behaviour or proposals.
• Managing engagement performance and outcomes, including managing poor performance quickly and fairly.

Internal Contribution

• Champions knowledge sharing and knowledge management.
• Well versed in wider political, business and economic issues in our core market areas (Health and Social Care).
• Recognised as expert in sector or service line field.
• Actively manages employee’s well-being.
• Leads core proposition area – including internal development focus to ensure appropriate internal capacity and capability is in place to support delivery.

Professional Development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on the job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.

What are the Perks of working at Channel 3?

• Home-based and hybrid working
• Part-time and flexible working opportunities
• 30 days holiday allowance + bank holidays
• Private healthcare
• Contributory workplace pension
• Life insurance (death in service)
• Health cash plan
• Employee assistance programme, including counselling
• Enhanced policies for sickness absence and family leave
• Retail and lifestyle discounts
• Buy or sell holiday policy
• Cycle to work scheme
• Electric vehicle scheme
• Regional office locations
• Company socials and team building activities

At Channel 3, we recognise that strength lies in valuing differences. Our team represents a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is important to us, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.