M365 Trainer

Changing Social: Empowering Your Digital Transformation Journey

At Changing Social, we are a leading Microsoft Modern Work Solutions Partner, dedicated to the people side of digital transformation. Our mission is to ensure that organisations and their people maximise the value of their Microsoft 365 investments, achieving their best work effortlessly and securely, whether from home or the office.

Founded in October 2018 by a former Microsoft CSM, Changing Social is headquartered in Bristol, England. Since our inception, we’ve delivered over 150 projects to some of the world’s most recognisable brands. Despite being a small organisation, we have big ambitions and have grown to over 55 employees with offices in Bristol, England, and Philadelphia, United States.

Join Us as a M365 Trainer

The Microsoft 365 trainer role sits within Strategy and Change and is focused on creating and delivering engaging training sessions that delight our customers and equip them with knowledge of not only the M365 tools but solid foundations in best practice and ways of working within M365 as a suite of applications.

As a Microsoft 365 trainer, you will be responsible for engaging with our clients, to develop and create world-class training discovery and plans, engaging content and deliver their training needs to support them with the adoption of Microsoft 365 technologies. You will also work with our internal teams to, develop and design training that can be added to our catalogue that aligns to the evergreen nature of M365.

This role requires someone who has extensive and proven experience in a training delivery and content creation role, who loves to teach and who also thrives on learning new skills themselves.

Key Responsibilities:

Training Delivery:

• Conducts end-to-end Microsoft 365 training sessions, ensuring content is engaging and aligned with participant needs.
• Utilises various training delivery methods (e.g., virtual, in-person) to facilitate learning.

Content Creation:

• Develops and updates training materials, presentations, and guides for M365 tools (e.g., Teams, SharePoint, OneDrive, Copilot etc.).
• Collaborates with internal teams to tailor training content specific to client requirements.

Product Knowledge and Adoption:

• Maintains deep knowledge of Microsoft 365 applications and regularly updates training to reflect new features and functionalities.
• Drives user adoption by demonstrating the practical applications of M365 tools in daily work scenarios.

User Support and Feedback Collection:

• Provides post-training support to users, addressing queries and troubleshooting issues related to M365 tools.
• Collects participant feedback to refine and enhance future training sessions.

Training Evaluation:

• Measures the effectiveness of training programs by tracking user adoption and knowledge retention post-training.
• Provides reports and insights on training impact, using data to continuously improve the quality and effectiveness of the programs.

Change Management:

• Supports Change Management initiatives to ensure smooth transitions during M365 rollouts.
• Encourages the use of best practices in M365 adoption and integrates these into training sessions.

Key Skills and Competencies:

Presentation & Communication:

• Proficient in delivering engaging and interactive presentations.
• Excellent verbal and written communication skills, capable of explaining complex concepts clearly.

Microsoft 365 Expertise:

• In-depth knowledge of Microsoft 365 applications and their business applications.
• Ability to demonstrate practical use cases for different client industries.

Training Needs Analysis:

• Ability to identify training gaps and develop targeted learning plans to address specific skill development needs.

User Adoption & Change Management:

• Proven experience in increasing user adoption through tailored training and support.

Feedback & Improvement:

• Proactive in gathering feedback and making continuous improvements to training content and delivery.

Why Join Changing Social?

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We are on an exciting journey of growth that offers huge potential for ambitious and likeminded people. Changing Social has ambitious plans for the future. We aim to expand our team substantially in the coming years, having grown 58% over the past 12 months, with growth plans to hit a head count of 200 over the next three to five years.

Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach where necessary.

Benefits:

• Annual Leave: 25 days of annual leave per calendar year, excluding Bank Holidays, with an additional day for each year of employment up to a maximum of 5 days.
• Additional Leave: Gain an additional day of leave for each year of service, up to a maximum of 5 days.
• Annual Leave Carry Over: Carry over up to 5 days of unused annual leave to the next year.
• Salary Sacrifice Options: Take advantage of cycle-to-work and tech purchasing options.
• Festive Period: Business closure for a week during the festive period in December.
• Bank Holidays: Flexibility to work over bank/public holidays if desired or required, with time taken back on a subsequent day.
• Pension Scheme: 3% employer contribution to a 5% employee contribution.
• Flexible Working: Manage your own time to improve work-life balance and facilitate managing international time zones.

Additional Benefits:

Health and Wellbeing:

• UK Health Cash Plan
• My Mind Pal Wellbeing App
• Gym Discounts
• Menopause Support
• Employee Assistance Program (EAP)

Financial Security:

• Bravo Perks: Points schemes and vouchers.
• Bravo Hub: Access to discount codes.
• Financial Wellbeing Tools: Budget planners, money-saving tools, and financial education resources.

Personal Development:

• Paid Microsoft Training and Certifications: Enhance your professional skills with company-sponsored training.