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Engagement & Resilience Worker
Reference: SEP
Expiry date: :00:00.000
Location: Westminster - Next Steps
Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Housing & Homelessness Services
A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.
Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.
Westminster Next Steps is a supported accommodation pathway providing high-quality housing and support for adults experiencing homelessness across the City of Westminster. Our aim is to empower the people we serve to build independence, strengthen resilience and successfully move on into sustainable independent living.
We're looking for passionate, values-driven people to join our growing team and help shape an ambitious service that puts recovery, opportunity and person-centred support at the heart of everything we do.
About the Job
Engagement and Resilience Worker
We're looking to recruit an enthusiastic and creative Engagement and Resilience Worker who can inspire the people we serve to engage with their support, develop independent living skills and build the confidence needed to successfully move on into their own homes.
As our Engagement and Resilience Worker, you'll lead on creating opportunities that help the people we serve build confidence, develop independent living skills and move towards greater independence. You'll design and deliver a creative programme of activities, workshops and community partnerships that promote wellbeing, resilience and social inclusion. Working alongside colleagues, volunteers and external partners, you'll inspire people to engage with their support, achieve their goals and build the skills they need to successfully move on into independent living.
Hours: Full-time, 37 hours per week
Salary: £30,925 per annum (inclusive of London Weighting)
This is a rota-based role working Monday to Sunday between 8:00am and 10:00pm, including evenings and weekends.
The service consists of six supported accommodation properties. Four properties are located within the Marylebone area, with a further two properties located close together in the Maida Vale/Westbourne Park area. The main service hub is based at NW1 6TJ.
As part of the role, flexibility is required to work across all six sites to meet the needs of the service.
Closing date for applications: Wednesday 30 th September 5pm
Interview date: Monday 12 th October 2026
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Engagement & Resilience Worker employer: Changing Lives
Changing Lives is an exceptional employer dedicated to making a positive impact in the community, particularly in Durham. With a strong focus on employee wellbeing, we offer generous benefits including fully paid maternity and paternity leave, 25 days of holiday plus additional wellbeing days, and a supportive work culture that values diversity and personal growth. Our team of over 600 passionate colleagues, many with lived experience, fosters an inclusive environment where you can thrive while helping others transform their lives.
