At a Glance
- Tasks: Support householders in their journey to retrofit homes for a sustainable future.
- Company: Changeworks, a leader in decarbonising Scotland's homes.
- Benefits: Flexible working, bike scheme, excellent pension, and 26 days holiday.
- Other info: Full training provided with opportunities for growth in a supportive environment.
- Why this job: Join us to tackle the climate emergency and make a real difference.
- Qualifications: Customer service experience; knowledge of the sector is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about providing excellent service and supporting customers to have smooth journeys? Do you want to be part of a leading Scottish environmental charity delivering solutions for low carbon living? We are looking for an enthusiastic individual to join our growing team as a Household Support Officer, supporting the delivery of energy efficiency upgrade projects across Scotland.
As Household Support Officer, you will assist householders who are having energy efficiency upgrades installed in their homes. From explaining the steps involved to resolving any complaints, your role will be to work with a range of stakeholders to ensure that householders receive excellent service throughout. You’ll have the ability to resolve problems, implement lessons learned and work across the team to support our range of projects. Ideally, you’ll have knowledge of the environmental sector, however having an excellent track record in customer service is really the key to this role.
You will be engaging with householders over the phone, by email and in person, in their homes and at events.
The ability to travel to different sites across Scotland is an essential. The role will require occasional driving of fleet vehicles to attend sites throughout the South East of Scotland. If you do not currently have a full driver’s licence, in your application please highlight how you would achieve this.
Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly.
About us
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.
The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.
- We offer flexible working patterns to support your life outside work, with part time hours available (at a minimum of 21 hours per week).
- We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
At Changeworks, we welcome and encourage applications from everyone.
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Household Support Officer employer: Changeworks
Changeworks is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a home energy advisor in the beautiful Orkney region, you will enjoy flexible working arrangements, comprehensive training, and the opportunity to make a meaningful impact on local communities by helping them reduce energy costs and carbon emissions.
StudySmarter Expert Advice🤫
We think this is how you could land Household Support Officer
✨Tip Number 1
Get to know the company inside out! Research Changeworks and their projects, especially around decarbonisation. This will help you connect your passion for tackling the climate emergency with what they do during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with householders, think of examples from your past experiences where you've resolved issues or provided excellent service. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about working at Changeworks. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Changeworks.
We think you need these skills to ace Household Support Officer
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for tackling the climate emergency in your application. We want to see that you’re genuinely excited about helping households transition to net zero!
Highlight Customer Service Skills:Since an excellent track record in customer service is core to the role, don’t forget to showcase your experience in this area. Share specific examples of how you've resolved issues or provided exceptional service.
Tailor Your Application:Take the time to tailor your application to the Household Support Officer role. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This helps us see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Changeworks
✨Know Your Stuff
Familiarise yourself with the climate emergency and the importance of decarbonising homes. Research Changeworks and their projects to show your passion for the role and how you can contribute to their mission.
✨Customer Service is Key
Since this role heavily relies on customer interaction, prepare examples from your past experiences that highlight your excellent customer service skills. Think about how you resolved complaints or helped clients in challenging situations.
✨Engage with Confidence
Practice your communication skills, especially for engaging with householders over the phone and in person. Role-play potential scenarios with a friend to build your confidence and ensure you can explain complex concepts clearly.
✨Be Ready to Travel
As the job requires travelling across Scotland, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences where you adapted to different locations or environments successfully.
