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- Tasks: Support householders through the retrofit journey and ensure excellent service delivery.
- Company: Changeworks, a leading organisation focused on decarbonising Scotland's homes.
- Benefits: Flexible working hours, bike to work scheme, excellent pension, and 26 days holiday.
- Why this job: Join us in tackling the climate emergency and make a real difference in people's lives.
- Qualifications: Customer service experience; knowledge of the sector is a plus.
- Other info: Dynamic team environment with full training and mentoring provided.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you passionate about tackling the climate emergency? Do you want to be part of Changeworks – a leading organisation dedicated to decarbonising Scotland\’s homes and a just transition to net zero? We are looking for enthusiastic individuals to join our growing team supporting the delivery of domestic retrofit projects across Scotland.
We are looking for a Household Support Officer who will assist our householders through the retrofit adaption journey to their home. From explaining the steps to resolving any complaints, your role will be to work with a range of stakeholders to ensure that the householder receives an excellent service. You\’ll have the ability to resolve problems and implement lessons learned, as well as working across the wider team to support our range of projects. Ideally, you\’ll have knowledge of the sector, however having an excellent track record in customer service is really core to this. You will be engaging with householders over the phone, via email and in person in their homes and at events. The ability to travel to different sites across Scotland will be required.
Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly. We offer flexible working patterns to support your life outside work, with part time hours available at a minimum of 21 hours per week.
About Us
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and our staff overwhelmingly would recommend us as an employer too.
The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You\’ll receive full training plus coaching and mentoring.
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
At Changeworks, we welcome and encourage applications from everyone.
Household Support Officer employer: Changeworks Resources For Life Ltd
Contact Detail:
Changeworks Resources For Life Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Support Officer
✨Tip Number 1
Get to know the company inside out! Research Changeworks and its projects, especially those related to domestic retrofit. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with householders, think of scenarios where you might need to resolve complaints or explain processes. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Attend events or webinars related to climate action and home decarbonisation. Meeting people in the industry can lead to valuable connections and insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Changeworks team and making a difference in Scotland's homes.
We think you need these skills to ace Household Support Officer
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for tackling the climate emergency in your application. We want to see that you’re genuinely excited about helping households transition to net zero!
Highlight Customer Service Skills: Since customer service is core to this role, don’t forget to showcase your experience in this area. Share specific examples of how you've resolved issues or provided excellent service to customers.
Tailor Your Application: Take the time to tailor your CV and cover letter to the Household Support Officer role. Mention relevant skills and experiences that align with the job description, so we can see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Changeworks Resources For Life Ltd
✨Know Your Stuff
Familiarise yourself with Changeworks and their mission to decarbonise Scotland's homes. Understand the domestic retrofit projects they deliver and be ready to discuss how your skills and experience align with their goals.
✨Showcase Your Customer Service Skills
Since this role heavily involves engaging with householders, prepare examples of your past customer service experiences. Think about times when you resolved complaints or provided excellent support, as these will demonstrate your fit for the position.
✨Be Ready to Problem-Solve
The ability to resolve issues is key in this role. Prepare for situational questions that may ask how you would handle specific challenges. Practising your problem-solving approach will help you convey confidence during the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the organisation. This shows your genuine interest in the position and helps you understand how you can contribute to their ambitious objectives.