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- Tasks: Support householders through the retrofit journey and ensure excellent service delivery.
- Company: Changeworks, a leading organisation tackling climate change in Scotland.
- Benefits: Flexible working, bike to work scheme, excellent pension, and 26 days holiday.
- Why this job: Join us in making a real impact on Scotland's homes and the environment.
- Qualifications: Customer service experience; knowledge of the sector is a plus.
- Other info: Dynamic team with full training, coaching, and mentoring opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you passionate about tackling the climate emergency? Do you want to be part of Changeworks – a leading organisation dedicated to decarbonising Scotland\’s homes and a just transition to net zero? We are looking for enthusiastic individuals to join our growing team supporting the delivery of domestic retrofit projects across Scotland.
We are looking for a Household Support Officer who will assist our householders through the retrofit adaption journey to their home. From explaining the steps to resolving any complaints, your role will be to work with a range of stakeholders to ensure that the householder receives an excellent service. You\’ll have the ability to resolve problems and implement lessons learned, as well as working across the wider team to support our range of projects. Ideally, you\’ll have knowledge of the sector, however having an excellent track record in customer service is really core to this. You will be engaging with householders over the phone, via email and in person in their homes and at events. The ability to travel to different sites across Scotland will be required.
Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly. We offer flexible working patterns to support your life outside work, with part time hours available at a minimum of 21 hours per week.
About Us
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and our staff overwhelmingly would recommend us as an employer too.
The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You\’ll receive full training plus coaching and mentoring.
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
At Changeworks, we welcome and encourage applications from everyone.
Household Support Officer employer: Changeworks Resources For Life Ltd
Contact Detail:
Changeworks Resources For Life Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Support Officer
✨Tip Number 1
Get to know the company! Research Changeworks and their projects. Understanding their mission to decarbonise homes will help you connect with the team during interviews and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping householders, think of examples from your past experiences where you've resolved issues or provided excellent service. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Changeworks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Changeworks team and making a difference in Scotland.
We think you need these skills to ace Household Support Officer
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for tackling the climate emergency in your application. We want to see that you’re genuinely excited about being part of Changeworks and contributing to decarbonising Scotland's homes.
Highlight Customer Service Skills: Since this role is all about providing excellent service to householders, don’t forget to showcase your customer service experience. Share specific examples of how you've resolved issues or helped customers in the past – it’ll make you stand out!
Tailor Your Application: Take the time to tailor your CV and cover letter to the Household Support Officer role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Changeworks Resources For Life Ltd
✨Know Your Stuff
Before the interview, dive deep into Changeworks' mission and projects. Familiarise yourself with their approach to decarbonising homes and the specific challenges they face. This will not only show your passion for the climate emergency but also demonstrate that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role heavily involves engaging with householders, prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved complaints or helped someone through a difficult situation. Be ready to discuss how you can bring that same level of support to Changeworks.
✨Be Ready to Problem Solve
The ability to resolve problems is key for this position. During the interview, expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Practice articulating your thought process clearly, so the interviewers can see how you tackle challenges effectively.
✨Emphasise Flexibility and Teamwork
With the role requiring travel and collaboration across various teams, highlight your adaptability and teamwork skills. Share experiences where you’ve worked well with others or adapted to changing circumstances. This will reassure them that you can thrive in their dynamic environment.