Supported Living Manager - Waltham Forest

About Outlook Care:

Outlook Care is a specialist provider of learning disability services across London and Essex. We also specialise in dementia, elderly care, end of life and mental health. Outlook Care started in 1990 and has now been running for over 30 years. We pride ourselves on our strong values:

• Listen – always with interest, concern and action
• Inspire – through every interaction so people can achieve their ambitions
• Kind – genuine care and compassion
• Excellence – by striving to be the best we can
• Integrity – acting ethically and being accountable
• Trusting – rely upon us to do what we say we will do

Benefits at Outlook Care:

We understand how important our employees are and to support you in making a difference to people’s lives, we have a fantastic range of benefits:

• Flexible hours & a competitive salary
• 33 days of annual leave increasing with length of service
• Preferential dental / health contributory rates
• Comprehensive induction / training & development opportunities including PBS training included where relevant
• Reward Opportunities including Refer a Friend
• Empathy/ wellbeing program
• Sick leave / maternity & paternity
• Disability friendly
• Early Pay - access to your pay before payday
• Workplace pension through NEST or option to join SHPS Pension membership including life assurance

About you:

• Previous service manager, registered manager or deputy manager level experience of managing staff, groups of services and developing excellent relationships with local authorities and maintaining high standards of compliance with Care Quality Commission regulated standards
• Professional qualification or relevant workplace experience (ideally with level 5 care manager qualification)
• Confident communicator with excellent presentation and interpersonal skills
• Ability to manage a full and varied workload effectively to meet deadlines with the ability to work well under pressure.
• Ability to work with other departments within Outlook Care and has positive relationships with others.
• A customer driven problem solver who can identify solutions and instigate appropriate action and support staff teams promptly.
• Strong analytical skills and is committed to continuous improvement
• Focused on performance, resource conscious with a positive and enthusiastic outlook
• Resilient and pragmatic, understanding the commitment to a positive work/life balance
• Driving licence and access to a vehicle for business use
• Strong interpersonal and people management skills
• Able to work flexibly and undertake other such duties as may be reasonably required by senior management.
• Must be a car driver with vehicle available for use at work (or be able to make flexible arrangements to travel as required for the role).

Job Role:

The Supported Living Manager will lead and oversee a portfolio of services supporting people with Learning Disabilities, ensuring the delivery of high-quality, safe, and person-centred care that promotes independence, dignity and positive outcomes.

The post holder will provide clear vision, professional leadership, and effective operational management to their allocated services, working in partnership with their allocated Team Coordinator(s) to build capable, motivated and high-performing teams and drive continuous improvement, strengthen quality and compliance, and foster a culture of excellence, accountability, and innovation to ensure consistently high standard across all services.

Full role profile - Supported Living Manager

Important Information:

• At Outlook Care safeguarding is at the heart of our culture. We are fully committed to protecting and promoting the welfare of the vulnerable adults in our care, in line with CQC expectations. We expect all prospective employees to share this commitment. All successful applicants will be subject to a rigorous safer recruitment process, including Disclosure and Barring Service (DBS) check, comprehensive reference and right to work verifications, and mandatory safeguarding induction training. Join a team where creating a safe, empowering environment for others is our proudest achievement.

• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, including a check of the Adults’ Barred List, as the role involves regulated activity with adults.

  It is an offence for a person who is barred from engaging in regulated activity with adults to apply for, offer to undertake, or engage in such activity. It is also an offence for an organisation to knowingly employ a person in regulated activity with adults where they are barred from doing so.

• Certificate of sponsorship is unavailable at this time (Skilled worker route).

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