At a Glance
- Tasks: Provide top-notch customer service to international travellers buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at Stansted Airport.
- Benefits: Competitive salary, uncapped incentives, training, discounts, and free parking.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Retail or customer service experience and excellent communication skills required.
The predicted salary is between 25299 - 25299 £ per year.
Exciting opportunities have arisen in our STANSTED AIRPORT location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days over a 24 hour period on a rotational shift pattern basis. Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at all hours.
You must be eligible to work full time in the UK.
Salary: £25,299 year
Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time employer: ChangeGroup UK
ChangeGroup is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and a supportive work culture in the vibrant setting of Clapham Junction. With competitive pay, a free uniform, and an exciting incentive scheme, we empower our team to excel in providing outstanding customer service to international travellers while achieving their personal and professional goals. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ChangeGroup UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ChangeGroup UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ChangeGroup UK:Your cover letter is your chance to shine! Tell us why you want to work at ChangeGroup UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ChangeGroup UK!
How to prepare for a job interview at ChangeGroup UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
