At a Glance
- Tasks: Provide top-notch customer service to international travellers buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at Stansted Airport.
- Benefits: Competitive salary, uncapped incentives, training, discounts, and free parking.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Retail or customer service experience and excellent communication skills required.
The predicted salary is between 25299 - 25299 £ per year.
Exciting opportunities have arisen in our STANSTED AIRPORT location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days over a 24 hour period on a rotational shift pattern basis. Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at all hours.
You must be eligible to work full time in the UK.
Salary: £25,299 year
Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time employer: ChangeGroup UK
At ChangeGroup, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our Stansted Airport location where you can thrive in a dynamic retail environment. We are committed to your professional growth with comprehensive training and development opportunities, alongside competitive pay and an attractive incentive scheme. Join us to enjoy unique benefits such as staff currency discounts and free parking, all while providing outstanding service to international travellers.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like ChangeGroup UK.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at ChangeGroup UK.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like ChangeGroup UK that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to ChangeGroup UK, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at ChangeGroup UK, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at ChangeGroup UK. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at ChangeGroup UK.
How to prepare for a job interview at ChangeGroup UK
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show ChangeGroup UK that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at ChangeGroup UK and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
