At a Glance
- Tasks: Provide top-notch customer service to international travellers buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at Stansted Airport.
- Benefits: Competitive salary, uncapped incentives, training, discounts, and free parking.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Retail or customer service experience and excellent communication skills required.
The predicted salary is between 25299 - 25299 £ per year.
Exciting opportunities have arisen in our STANSTED AIRPORT location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days over a 24 hour period on a rotational shift pattern basis. Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at all hours.
You must be eligible to work full time in the UK.
Salary: £25,299 year
Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time employer: ChangeGroup UK
At ChangeGroup, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our Stansted Airport location where you can thrive in a dynamic retail environment. We are committed to your professional growth with comprehensive training and development opportunities, alongside competitive pay and an attractive incentive scheme. Join us to enjoy unique benefits such as staff currency discounts and free parking, all while providing outstanding service to international travellers.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ChangeGroup and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service experience and how you can connect with international travellers.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the best chance at landing that Trainee Foreign Exchange Sales Consultant role.
We think you need these skills to ace Trainee Foreign Exchange Sales Consultants – Stansted Airport - Full Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous retail or customer service experience in your application. We want to see how you've provided top-notch service before, so share specific examples that demonstrate your ability to connect with customers and meet their needs.
Communicate Clearly:Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We need to see that you can articulate your thoughts well, just like you would with a customer.
Demonstrate Your Sales Flair:If you have a knack for sales, let it shine through in your application! Share any experiences where you successfully promoted products or services. We’re looking for candidates who can not only meet targets but exceed them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ChangeGroup UK
✨Know Your Currency
Brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market can impress interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience where you went above and beyond for a customer. Highlighting your ability to build rapport and negotiate effectively will demonstrate that you’re a great fit for the role.
✨Practice Your Sales Pitch
Since the role involves promoting products and services, practice a short sales pitch for a currency exchange product. This will help you feel more confident during the interview and showcase your flair for sales.
✨Be Ready for Pressure
Think of scenarios where you successfully handled pressure in a previous job. Be prepared to discuss how you managed stress and maintained excellent customer service, as this is crucial for working in a busy airport environment.
