Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service by buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at East Midlands Airport.
- Benefits: Enjoy competitive pay, uncapped incentives, staff discounts, and free parking.
- Why this job: Be part of a dynamic team that values your growth and offers exciting challenges.
- Qualifications: Previous retail or customer service experience is essential; strong communication skills required.
- Other info: Must have transport for early shifts; full-time eligibility in the UK is necessary.
The predicted salary is between 25600 - 30720 £ per year.
Exciting opportunities have arisen in our East Midlands Airport location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
It is essential that you have previous Retail or Customer Service Experience. You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. You must have the ability to work under pressure.
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days Between: 03.30 am and 22.00 pm on a rotational shift pattern basis
Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:30 am. You must be eligible to work full time in the UK.
Salary: £12.36 per hour
Contact Detail:
ChangeGroup UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Sales Consultants – East Midlands Airport - Full Time
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication and negotiation skills. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers, which is crucial for this position.
✨Tip Number 3
Research the company culture and values of ChangeGroup. Understanding what they stand for will allow you to align your answers and showcase how you fit into their team during any discussions.
✨Tip Number 4
Prepare to discuss your previous retail or customer service experiences in detail. Think of specific examples where you excelled in sales or provided exceptional service, as these will be key talking points in your interactions.
We think you need these skills to ace Foreign Exchange Sales Consultants – East Midlands Airport - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous retail or customer service experience. Emphasise any roles where you provided excellent customer service or worked in a sales environment, as these are crucial for the Foreign Exchange Sales Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention specific examples of how you've successfully negotiated or assisted customers in the past, particularly in a sales context.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as negotiation, sales flair, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at ChangeGroup UK
✨Showcase Your Customer Service Skills
Since the role involves providing first-class customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to meet their needs.
✨Demonstrate Your Sales Flair
The ideal candidate should have a flair for sales. Prepare to discuss how you've promoted products or services in the past, and think of ways you can apply those skills to help customers with their foreign currency needs.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like foreign currency. This will help you build rapport with the interviewers.
✨Prepare for Pressure Scenarios
As the role requires working under pressure, be ready to discuss how you handle stressful situations. Think of examples where you maintained composure and delivered results, even when faced with tight deadlines or high customer demand.
