At a Glance
- Tasks: Provide top-notch customer service to international travellers buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at Newcastle Airport.
- Benefits: Enjoy competitive pay, uncapped incentives, training, discounts, and free parking.
- Other info: Flexible shifts and a vibrant team atmosphere await you!
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Retail or customer service experience and excellent communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Exciting opportunities have arisen in our NEWCASTLE AIRPORT location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals.
The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:
- The buying and selling of foreign currencies
- Credit card advances and much more.
Additional Information:
- It is essential that you have previous Retail or Customer Service Experience
- You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
- The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets.
- The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures.
- You must have the ability to work under pressure
In return for your commitment, we’ll offer you in-depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours: 37.5 hours per week (Full-time)
Working: 5 out of 7 days Between: 03.45 am and 8.30 pm on a rotational shift pattern basis
Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:45 am.
You must be eligible to work full time in the UK.
Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time employer: ChangeGroup UK
At ChangeGroup, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our Newcastle Airport location where you can thrive in a dynamic retail environment. We are committed to your professional growth with comprehensive training and development opportunities, alongside competitive pay and an attractive incentive scheme. Join us to enjoy unique benefits such as staff currency discounts and free parking, all while providing outstanding service to international travellers.
StudySmarter Expert Advice🤫
We think this is how you could land Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ChangeGroup and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can bring that flair for sales to the role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous retail or customer service experience in your application. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your ability to connect with customers and meet their needs.
Communicate Clearly:Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively, just like you would with our customers.
Demonstrate Your Sales Flair:If you have a knack for sales, let it shine through in your application! Share any experiences where you've successfully promoted products or services. We’re looking for candidates who can not only meet targets but exceed them, so don’t be shy about your achievements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Newcastle Airport!
How to prepare for a job interview at ChangeGroup UK
✨Know Your Currency
Brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market can impress interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience where you went above and beyond for a customer. Highlighting your ability to build rapport and negotiate effectively will demonstrate that you’re the right fit for providing first-class service.
✨Demonstrate Your Sales Flair
Think of ways you can promote products and services during the interview. You might even role-play a sales scenario with the interviewer to showcase your persuasive skills and enthusiasm for achieving targets.
✨Be Ready for Pressure
Since the role involves working under pressure, prepare to discuss how you handle stressful situations. Share specific instances where you successfully managed high-pressure environments, especially in customer-facing roles.
