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For Companies At a Glance
- Tasks: Manage daily operations, lead a team, and drive sales performance.
- Company: Join a dynamic bureau in Oxford City with a focus on customer satisfaction.
- Benefits: Competitive salary, career development, and a positive work environment.
- Why this job: Be a leader in a friendly atmosphere and make a real impact on your team.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Opportunity for growth in a supportive and engaging workplace.
The predicted salary is between 36000 - 60000 £ per year.
Managing the ‘day to day’ operations of a bureau, as required, by the Sales Manager or above. To maintain, develop and deliver stated/agreed targets and standards within the branch to enable the achievements of TCGI's operational goals.
Key Responsibilities
- Ensure all staff converts every GP opportunity by continually calling-in customers, selling up, and closing the deal to maximize the full potential of each inquiry/transaction.
- Conduct regular internal audits and spot checks.
- Day-to-day running of the branch, within agreed limits.
- Ability to fulfill internal transfer and treasury requirements.
- Manage selling, customer service activities and staff competence to optimize, sustain and enhance sales performance, profitability, and customer satisfaction, by providing exemplary levels of service in all areas including acknowledging customers when in a customer-facing environment.
- Lead from the front and ensure all staff adopt a proactive approach.
- Always maintain a professional approach to colleagues and management.
- Ensure that the branch has a positive and friendly atmosphere, and that staff morale is high.
- Inform management immediately if there is the slightest suspicion of untoward behavior within the team.
- Ensure that staff are always dressed in a presentable manner.
- Ability to conduct training and development sessions with staff.
- Ensure that all health, safety, and security procedures within the branch are always adhered to.
- Ensure that the team have the necessary skills to do the job.
- Ensure that the bureau is always kept clean and tidy.
- Ensure that all electrical, lighting, video and security equipment is maintained, repaired and fully operational.
- Ensure that there are adequate stocks of local and foreign currency, traveller’s cheques, and all ancillary products.
- Be fully aware of and implement all company policies and procedures.
- Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.
Branch manager- Oxford City employer: ChangeGroup UK
Contact Detail:
ChangeGroup UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch manager- Oxford City
✨Tip Number 1
Get to know the company culture before your interview. Research TCGI and understand their values and goals. This way, you can tailor your responses to show how you fit right in!
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with managing day-to-day operations and leading a team. We want to hear how you can drive sales and keep morale high!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled challenging situations or improved customer satisfaction. It’s all about demonstrating that proactive approach we love!
✨Tip Number 4
Don’t forget to ask questions! Inquire about the team dynamics and what success looks like for the branch. This shows your interest and helps you gauge if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Branch manager- Oxford City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your experience in managing operations, leading teams, and achieving sales targets. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and improved customer satisfaction in previous positions.
Showcase Your Leadership Skills: As a Branch Manager, you'll be leading a team. Make sure to highlight your leadership style and any relevant experiences where you've motivated staff or improved team morale. We love proactive leaders!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ChangeGroup UK
✨Know the Company Inside Out
Before your interview, make sure you research TCGI thoroughly. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Skills
As a Branch Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff and improved performance. Be ready to discuss your approach to maintaining high morale and a positive atmosphere.
✨Showcase Your Sales Acumen
Since the role involves maximising sales opportunities, come prepared with specific examples of how you've closed deals or improved sales performance in previous positions. Highlight your strategies for customer engagement and how you ensure every inquiry is converted into a sale.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might encounter as a Branch Manager and how you would address them, especially regarding team dynamics and customer service.
