At a Glance
- Tasks: Provide top-notch customer service to international travellers buying and selling foreign currency.
- Company: Join a leading global retail foreign exchange group at Newcastle Airport.
- Benefits: Competitive pay, generous incentives, training, and staff discounts.
- Other info: Full-time role with flexible shifts; transport needed for early starts.
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Retail or customer service experience and excellent communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Exciting opportunities have arisen in our NEWCASTLE AIRPORT location to build a career with one of the most successful global retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first‑class customer service to international travellers with the buying and selling of foreign currency.
Key Responsibilities:
- Buying and selling of foreign currencies
- Credit card advances and more
Additional Information:
- Previous retail or customer service experience
- Excellent communication skills, ability to negotiate and build rapport with customers to help them understand their foreign currency needs
- Flair for sales, ability to promote products and services while achieving targets; self‑motivated, energetic attitude and adherence to procedures
- Ability to work under pressure
In return for your commitment, we offer in‑depth training and development, competitive pay, generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
Hours and Working Pattern:
- Hours: 37.5 hours per week (Full‑time)
- Working: 5 out of 7 days Between: 03:45 am and 8.30 pm on a rotational shift pattern basis
Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:45 am. You must be eligible to work full time in the UK.
Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time in Newcastle upon Tyne employer: ChangeGroup & Prosegur Change
ChangeGroup offers an exceptional work environment at Newcastle Airport, where employees can thrive in a dynamic and supportive culture. With a strong focus on personal development, competitive pay, and generous incentives, we empower our team to excel in providing outstanding customer service to international travellers. Our commitment to employee well-being is reflected in our comprehensive benefits, including training opportunities, staff discounts, and a positive work-life balance.
Contact Details:
ChangeGroup & Prosegur Change Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research ChangeGroup and their values. When you walk into that interview, show us you understand what we do and how you can contribute to our success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping international travellers, think of scenarios where you can demonstrate your ability to build rapport and handle queries effectively.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you come in for your interview. It shows us you're serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It keeps you on our radar and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Foreign Exchange Sales Consultant – NEWCASTLE AIRPORT - Full Time in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous retail or customer service experience in your application. We want to see how you’ve gone above and beyond for customers, especially in fast-paced environments like airports!
Communicate Clearly:Your communication skills are key! Use clear and concise language in your application to demonstrate your ability to negotiate and build rapport with customers. We love a good storyteller, so don’t be afraid to share relevant experiences.
Demonstrate Your Sales Flair:We’re looking for someone with a knack for sales! In your application, mention any past achievements in promoting products or services. Show us how you’ve met or exceeded targets in the past – we want to see that energy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with us at Newcastle Airport. We can’t wait to hear from you!
How to prepare for a job interview at ChangeGroup & Prosegur Change
✨Know Your Currency
Brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market can really impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience where you went above and beyond for a customer. Highlighting your ability to build rapport and negotiate effectively will demonstrate that you have what it takes to excel in this role.
✨Demonstrate Your Sales Flair
Think of ways you've successfully promoted products or services in the past. Be ready to share specific instances where you achieved targets, as this will showcase your self-motivation and energetic attitude, which are key for this position.
✨Be Ready for Shift Patterns
Since the role involves early starts and late finishes, be prepared to discuss your availability and how you plan to manage your transport to Newcastle Airport. Showing that you've thought this through will reflect your commitment to the job.
