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For Companies At a Glance
- Tasks: Lead the development of innovative insurance products and enhance customer experiences.
- Company: Dynamic financial services business focused on growth and innovation.
- Benefits: Competitive salary, bonus potential, and a hybrid working model.
- Other info: High visibility role with excellent career advancement opportunities.
- Why this job: Shape product direction and make a real impact on customer outcomes.
- Qualifications: Experience in insurance products and strong stakeholder management skills.
The predicted salary is between 65000 - 65000 £ per year.
Permanent | Hybrid (Central Scotland) | Up to £65k + benefits + bonus potential
We’re supporting a growing, regulated financial services business as they continue to invest in their product capability and customer proposition. This is a key hire within a specialist product team, focused on shaping and enhancing insurance offerings while ensuring strong, consistent customer outcomes. The role sits at the intersection of product development, governance and customer experience, with real visibility across the business.
The Opportunity
You’ll take ownership of product performance and evolution across a core insurance line, driving innovation while ensuring alignment with regulatory expectations and customer needs. Working cross-functionally, you’ll play a central role in developing propositions, improving customer journeys and strengthening product governance frameworks.
Key Responsibilities
- Lead the development and enhancement of insurance products, from concept through to delivery and ongoing optimisation.
- Own and deliver periodic product reviews, including fair value assessments and identification of improvement opportunities.
- Analyse market trends and competitor positioning to inform product strategy and innovation pipeline.
- Drive improvements in customer communications across the full lifecycle, ensuring clarity, accuracy and alignment to policy terms.
- Support business planning through performance tracking, forecasting and KPI analysis.
- Manage key third-party and internal stakeholder relationships, including oversight of supplier performance against agreed metrics.
- Contribute to governance forums, providing insight, challenge and recommendations on product and customer outcomes.
What We’re Looking For
- Strong understanding of insurance products and policy structures (open to different product lines).
- Experience operating within a product, governance or customer outcomes-focused role.
- Proven ability to lead reviews, challenge constructively and drive continuous improvement.
- Strong stakeholder management skills, including exposure to third-party or supplier relationships.
- Commercial awareness combined with a customer-first mindset.
- Analytical approach, with the ability to interpret data and translate into actionable insight.
Nice to Have
- Experience within a personal lines or consumer-focused insurance environment.
- Exposure to agile or iterative product development environments.
- Familiarity with regulatory expectations around product governance and customer outcomes.
Why Consider It
- Genuine opportunity to shape product direction and influence customer outcomes.
- High visibility role with senior stakeholder exposure.
- Business investing in growth and innovation within a specialist market.
- Strong balance of commercial, regulatory and customer focus.
Product Governance Manager – General Insurance in Scotland employer: Change Recruitment
Contact Detail:
Change Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Governance Manager – General Insurance in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in product governance. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of insurance products and regulatory expectations. Be ready to discuss how you've driven improvements in customer outcomes in past roles—this will show you're the right fit for the Product Governance Manager position.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests, and tailor your approach to each opportunity.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the role.
We think you need these skills to ace Product Governance Manager – General Insurance in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Governance Manager. Highlight your experience with insurance products and governance frameworks, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about product governance in insurance. Share specific examples of how you've driven improvements or innovation in previous roles to grab our attention.
Showcase Your Analytical Skills: Since this role involves analysing market trends and product performance, make sure to include examples of how you've used data to inform decisions. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Change Recruitment
✨Know Your Products Inside Out
Make sure you have a solid understanding of various insurance products and policy structures. Brush up on the specifics of the core insurance line you'll be working with, as well as any recent trends or innovations in the market. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Stakeholder Scenarios
Since this role involves managing key relationships, think about how you would approach different stakeholder scenarios. Prepare examples of how you've successfully navigated complex relationships in the past, especially with third-party suppliers. This will showcase your strong stakeholder management skills.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive product improvements or customer outcomes. Bring examples of how you've interpreted data and turned it into actionable insights. This will highlight your analytical approach and your ability to contribute to product governance.
✨Understand Regulatory Expectations
Familiarise yourself with the regulatory landscape surrounding product governance and customer outcomes. Be prepared to discuss how you would ensure compliance while driving innovation. This knowledge will set you apart and show that you can balance commercial goals with regulatory requirements.