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For Companies At a Glance
- Tasks: Lead the development of innovative insurance products and enhance customer experiences.
- Company: Dynamic financial services business focused on growth and innovation.
- Benefits: Competitive salary, bonus potential, and hybrid working options.
- Other info: High visibility role with excellent career growth opportunities.
- Why this job: Shape product direction and make a real impact on customer outcomes.
- Qualifications: Experience in insurance products and strong stakeholder management skills.
The predicted salary is between 65000 - 65000 £ per year.
Permanent | Hybrid (Central Scotland) | Up to £65k + benefits + bonus potential
We’re supporting a growing, regulated financial services business as they continue to invest in their product capability and customer proposition. This is a key hire within a specialist product team, focused on shaping and enhancing insurance offerings while ensuring strong, consistent customer outcomes. The role sits at the intersection of product development, governance and customer experience, with real visibility across the business.
The Opportunity
You’ll take ownership of product performance and evolution across a core insurance line, driving innovation while ensuring alignment with regulatory expectations and customer needs. Working cross-functionally, you’ll play a central role in developing propositions, improving customer journeys and strengthening product governance frameworks.
Key Responsibilities
- Lead the development and enhancement of insurance products, from concept through to delivery and ongoing optimisation.
- Own and deliver periodic product reviews, including fair value assessments and identification of improvement opportunities.
- Analyse market trends and competitor positioning to inform product strategy and innovation pipeline.
- Drive improvements in customer communications across the full lifecycle, ensuring clarity, accuracy and alignment to policy terms.
- Support business planning through performance tracking, forecasting and KPI analysis.
- Manage key third-party and internal stakeholder relationships, including oversight of supplier performance against agreed metrics.
- Contribute to governance forums, providing insight, challenge and recommendations on product and customer outcomes.
What We’re Looking For
- Strong understanding of insurance products and policy structures (open to different product lines).
- Experience operating within a product, governance or customer outcomes-focused role.
- Proven ability to lead reviews, challenge constructively and drive continuous improvement.
- Strong stakeholder management skills, including exposure to third-party or supplier relationships.
- Commercial awareness combined with a customer-first mindset.
- Analytical approach, with the ability to interpret data and translate into actionable insight.
Nice to Have
- Experience within a personal lines or consumer-focused insurance environment.
- Exposure to agile or iterative product development environments.
- Familiarity with regulatory expectations around product governance and customer outcomes.
Why Consider It
- Genuine opportunity to shape product direction and influence customer outcomes.
- High visibility role with senior stakeholder exposure.
- Business investing in growth and innovation within a specialist market.
- Strong balance of commercial, regulatory and customer focus.
Product Governance Manager – General Insurance in London employer: Change Recruitment
Contact Detail:
Change Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Governance Manager – General Insurance in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in product governance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by understanding the company’s products and their customer outcomes. We recommend doing a bit of research on their recent innovations and how they align with regulatory expectations.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive product improvements or enhance customer journeys in past roles. This will really resonate with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Governance Manager – General Insurance in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Governance Manager role. Highlight your experience with insurance products and governance frameworks, as this will show us you understand what we're looking for.
Showcase Your Analytical Skills: We love candidates who can interpret data and turn it into actionable insights. Include examples in your application that demonstrate your analytical approach, especially if you've worked on product reviews or market analysis.
Highlight Stakeholder Management Experience: Since this role involves managing relationships with both internal teams and third-party suppliers, make sure to mention any relevant experience you have in stakeholder management. We want to see how you’ve successfully navigated these relationships in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Change Recruitment
✨Know Your Products Inside Out
Make sure you have a solid understanding of various insurance products and policy structures. Brush up on the specifics of the product line you'll be working with, as well as any recent trends in the market. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive product improvements in the past. Think of specific examples where your analytical approach led to actionable insights or enhanced customer outcomes. This will highlight your ability to align product strategy with customer needs and regulatory expectations.
✨Engage with Stakeholder Management
Be ready to talk about your experience managing relationships with both internal teams and third-party suppliers. Share examples of how you've successfully navigated challenges and driven collaboration. This will demonstrate your strong stakeholder management skills, which are crucial for this role.
✨Emphasise Continuous Improvement
Discuss your approach to product reviews and how you've led initiatives for continuous improvement. Highlight any experiences where you've challenged the status quo and driven innovation. This will show that you're proactive and committed to enhancing product governance and customer experiences.