IT Infrastructure Team Leader

Infrastructure Team Lead (12-Month FTC) Glasgow City Centre, Hybrid working, 3 days a week in the office. I’m looking for an experienced Infrastructure Team Lead to join our Glasgow-based IT function on a 12-month fixed-term contract. This is an exciting opportunity to lead a skilled infrastructure team, drive operational excellence, and play a key role in delivering critical services across our global organisation.

What You'll Be Doing:

• Oversee the day-to-day management of the Infrastructure team, ensuring the successful delivery of services across Server Compute, Network, and Collaboration platforms.
• Work closely with stakeholders and fellow team leaders to prioritise workloads, manage resources, and continuously improve service delivery.

Key Responsibilities:

• Lead, coach and support Infrastructure team members.
• Manage work allocation, capacity planning and prioritisation.
• Ensure high-quality service delivery and stakeholder satisfaction.
• Oversee change management activities to minimise business impact.
• Facilitate Agile ceremonies including stand-ups, sprint planning, reviews and retrospectives.
• Manage BAU activities, Jira backlogs and continuous improvement initiatives.
• Act as a key escalation point and drive issues through to successful resolution.
• Build strong relationships with internal stakeholders and wider IT teams.

What We're Looking For:

• Proven team leadership and people management experience, ideally within a global organisation.
• Strong stakeholder management and communication skills.
• Experience managing operational escalations and delivering positive outcomes.
• Experience delivering BAU initiatives and small internal projects.
• Good understanding of Agile methodologies and Scrum practices.
• A passion for service improvement and operational excellence.
• Ability to prioritise workloads and manage competing demands effectively.

We offer a collaborative and inclusive culture where people are empowered to succeed and develop their careers. Benefits include:

• Hybrid and flexible working options.
• Health and wellbeing benefits.
• Gym membership and corporate health plans.
• Award-winning learning and development programmes.
• Career progression and global opportunities.
• Secondment opportunities.