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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service for pension and annuity customers.
- Company: Join a progressive Life & Pensions group in the heart of Glasgow.
- Benefits: Lucrative daily rate, professional development, and a supportive work environment.
- Why this job: Make a real impact in a forward-thinking organisation focused on staff growth.
- Qualifications: Experience in pension administration and industry-recognised qualifications preferred.
- Other info: Opportunity to oversee transformation projects and drive process improvements.
The predicted salary is between 72000 - 108000 £ per year.
Overview
I am partnering with a leading Life & Pensions group in Glasgow city centre, bringing to market an exciting opportunity for an experienced Senior Pensions Manager. This contract role has a very lucrative daily rate on offer for the right individual. My client is a forward-thinking and progressive organisation who have their staff needs, development and goals at the heart of everything they do.
Responsibilities
- Ensure the business unit meets the required performance whilst delivering a great customer outcome for pension and annuity customers through a variety of customer contact channels.
- Input into strategy and be responsible for implementing the strategic direction and changes required within the service unit.
- Lead CSRs and SMEs through a number of Team Managers, ensuring through the team that customers receive a friendly, professional and consistently high-quality service.
- Customer demands are processed in a timely and accurate manner, following robust documented procedures and within regulatory obligations.
Qualifications
Experience required for the Senior Pensions Manager role:
- Ideally you will possess one or more industry recognised qualifications such as:
- CFI – UK financial services, regulation and ethics
- FA1 - Life office administration unit
- FA5 - Certificate in Investment Operations: Individual Savings Account Administration paper
Transformation / Projects
This role will encompass overseeing ongoing process improvements, whilst supporting all key transformation projects currently taking place. Supporting project and change management activities happening within the business at present, collaborating closely with IT.
Senior Pensions Manager in Glasgow employer: Change Recruitment
Contact Detail:
Change Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of pension products and legislation. Be ready to discuss how your experience aligns with the strategic direction of the company. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! If you've managed teams before, be sure to highlight your ability to lead and inspire others. Talk about how you’ve delivered high-quality customer service and improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Pensions Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Pensions Manager role. Highlight your experience in managing pension administration units and any relevant qualifications you have. We want to see how your background aligns with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved customer outcomes in previous positions. We love seeing your personality come through!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in customer satisfaction or efficiency gains. This helps us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our forward-thinking organisation!
How to prepare for a job interview at Change Recruitment
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension products and legislation. Be ready to discuss specific examples from your experience managing a Pension Administration unit, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a customer service environment. Highlight how you've guided CSRs and SMEs to deliver high-quality service, and be ready to share any strategies you've implemented to improve team performance.
✨Demonstrate Your Strategic Thinking
Think about how you've contributed to strategy in previous roles. Be prepared to discuss how you can input into the strategic direction of the business unit and implement necessary changes, showcasing your ability to align with the company's goals.
✨Emphasise Your Project Management Experience
Since this role involves overseeing transformation projects, be ready to discuss your experience with project and change management. Share specific examples of how you've supported process improvements and collaborated with IT to achieve successful outcomes.
