At a Glance
- Tasks: Manage credit control, collections, and debt recovery while improving processes.
- Company: Established organisation in Edinburgh with a focus on positive change.
- Benefits: Salary between £38,000 to £45,000, hybrid work, and potential for permanent role.
- Other info: Fast-paced environment with opportunities for process improvements and career growth.
- Why this job: Join a growing business and influence credit control strategies.
- Qualifications: 3+ years in credit control, strong analytical skills, and experience in regulated environments.
The predicted salary is between 38000 - 45000 £ per year.
Change Accountancy & Finance is delighted to be partnering with a well-established organisation to recruit a Credit Control Manager on an initial 6-month temporary contract, with the potential to become permanent.
Based in Edinburgh, this is an excellent opportunity for an experienced credit control and debt recovery professional to join a growing business undergoing positive change.
On offer is a salary of £38,000 to £45,000 with a hybrid policy.
Role Overview
This is a hands‑on and commercially focused Credit Control Manager position responsible for managing arrears, collections, and debt recovery activities across the full customer lifecycle.
Working closely with customers, third‑party partners, and internal stakeholders, you will be responsible for maximising recovery outcomes, reducing aged debt, and ensuring a positive customer experience throughout the collections process.
Alongside managing complex cases, you will help develop reporting, analyse performance data, identify operational improvements and support the implementation of more efficient processes.
This role would suit a proactive and self‑motivated individual who enjoys taking ownership, influencing change, and working within a fast‑paced, regulated environment.
Key Responsibilities
- Manage arrears cases across the full collections and recovery lifecycle.
- Lead the recovery of delinquent accounts, including complex and later‑stage arrears cases.
- Negotiate sustainable repayment arrangements with customers and support positive outcomes.
- Manage legal recovery and enforcement activity involving Debt Collection Agencies, Sheriff Officers, and legal firms.
- Act as the primary liaison between the organisation, outsourced collections providers, and arrears management platform teams.
- Analyse arrears and recovery data to identify trends, recovery opportunities and operational risks.
- Produce regular management information and reporting for senior leadership teams.
- Develop and improve credit control, arrears management, and debt recovery processes.
- Identify and implement process improvements through automation and AI solutions.
- Manage relationships with Credit Reference Agencies, ensuring accurate reporting and compliance.
- Handle communications relating to Debt Management Companies and Insolvency Practitioners.
- Ensure all activity complies with FCA requirements, Consumer Duty principles and relevant regulatory obligations.
- Candidate Profile
- We are keen to speak with experienced Credit Control, Collections, and Debt Recovery professionals who have operated within Financial Services or other regulated environments.
- You will be confident managing complex arrears cases, building strong stakeholder relationships, and working independently while supporting strategic improvements across the wider collections and recovery function.
- Key Skills & Experience
- Minimum 3 years' experience in Credit Control Team Leader/Manager level
- Experience within a regulated environment.
- Strong understanding of debt recovery, legal enforcement and arrears management processes.
- Strong analytical skills with the ability to interpret data and produce meaningful reports.
- Highly organised, self‑motivated, and able to manage workloads independently.
- Proven experience driving process improvements and operational efficiencies.
- Proficient in Microsoft Excel and arrears, CRM, workflow or case management systems.
- What's on Offer
- Initial 6‑month temporary contract
- Potential opportunity to secure a permanent role
- Hybrid working arrangement (3 days in the office / 2 days from home)
- Opportunity to influence credit control and recovery strategy
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Credit Control Manager employer: Change Recruitment
As an EMEA Payroll Leader at Change Recruitment in Edinburgh, you will be part of a dynamic and inclusive work culture that values innovation and collaboration. The company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth within a global organisation, making it an excellent employer for those seeking meaningful and rewarding careers in payroll management.
