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- Tasks: Support clients with ERP software, ensuring their needs are met and challenges resolved.
- Company: Dynamic software development business based in Bridgwater.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a key player in enhancing client experiences and driving software solutions.
- Qualifications: Experience with ERP systems and strong communication skills.
- Other info: Join a collaborative team focused on problem-solving and client success.
The predicted salary is between 30000 - 50000 £ per year.
Job Description
We are currently recruiting a Software Services Analyst (ERP) role for a software development business based in Bridgwater. This role is crucial in supporting the businesses software users and to ensure that client requirements and expectations are delivered to a high standard. To do this you will work very closely with customers to understand how they use the software solution and what challenges they are facing. Acting truly as a consultant and looking at things from an operational perspective.The ideal candidate will have experience working with ERP systems. Perhaps coming from an operational role within business with good ERP exposure, or alternatively a software support background.Duties:
- Provide pre and post-sales support to clients and colleagues on the use and operation of the software products by telephone, email, remote working, conference calls and face to face.
- Support in the delivery of projects and solutions which employ the businesses software solutions, including working on-site at customer premises.
- Ensure that all work is adequately accounted for under a customer’s service contract or that work is appropriately costed and billed.
- Work within the company’s software services team and with other colleagues to analyse, research and provide solutions, including proposals for future solutions to meet client enquiries and needs.
- Maintain a positive and proactive business relationship with clients, being attentive to further income generating opportunities.
- Ensure software documentation database and training material is kept up to date, structured and available to all staff who need access.
- Provide ad-hoc reports as required.
This role would lend itself to someone who highly organised and is an excellent communicator. Someone who likes to collaborate with others to problem solve.There is a full job description to review for this opportunity so if this role offers the type of challenge you are looking for in your career then apply to us to manage your recruitment process and we will help you every step of the way.Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.
Software Services Analyst ERP employer: Change Recruitment Services Ltd
Contact Detail:
Change Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Services Analyst ERP
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to ERP systems and software support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your operational perspective and ability to support clients effectively.
✨Tip Number 4
Don't forget to apply through our website! It streamlines the process and ensures your application gets the attention it deserves. Plus, we’re here to help you every step of the way in landing that Software Services Analyst role!
We think you need these skills to ace Software Services Analyst ERP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Software Services Analyst role. Highlight your experience with ERP systems and any relevant operational roles you've had. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help our clients. Be sure to mention specific challenges you've tackled in the past that relate to the job description.
Show Off Your Communication Skills: As a Software Services Analyst, communication is key! In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV or cover letter, let us see your knack for effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Change Recruitment Services Ltd
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems before the interview. Be ready to discuss your experience with specific software and how you've used it in past roles. This will show that you understand the technical side of the job and can hit the ground running.
✨Understand the Client Perspective
Since this role involves a lot of client interaction, think about how you can demonstrate your ability to empathise with users. Prepare examples of how you've successfully resolved client issues or improved their experience with software in previous positions.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to convey complex information clearly. Practice explaining technical concepts in simple terms, as you might have to do this with clients who aren't as tech-savvy. This will highlight your ability to bridge the gap between technical and operational perspectives.
✨Be Proactive and Organised
The job requires someone who is highly organised and proactive. Come prepared with questions about how the team operates and how they manage projects. This shows that you're not just interested in the role but also in contributing positively to the team's workflow.
