At a Glance
- Tasks: Lead and develop community mental health services, ensuring high-quality support and strategic growth.
- Company: Change Mental Health, dedicated to improving mental health services across the region.
- Benefits: Generous annual leave, professional development, flexible working, and employee assistance programme.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Make a real difference in mental health while leading a passionate team.
- Qualifications: Experience in managing teams and knowledge of health and social care policies required.
The predicted salary is between 37800 - 46200 £ per year.
Change Mental Health is looking for an experienced Senior Service Manager to oversee the delivery, quality and development of our community mental health services across Central Services.
This is a senior operational leadership role with responsibility for multiple Hub and Outreach services, combining service oversight, people leadership, quality assurance, performance management and strategic development.
About the role
You’ll lead the safe and effective delivery of services across the region, ensuring high standards of person-centred support, strong safeguarding and health and safety processes, and consistent quality across teams.
You’ll oversee budgets, contracts, KPIs and service performance, lead audits and service reviews, and use data, feedback and outcomes to demonstrate impact and drive improvement.
Working closely with the Head of Service, you’ll also contribute to strategic planning, service development, funding opportunities and partnership working, deputising where required and helping shape the future direction of services.
Essential
- Significant experience leading, managing and developing teams delivering high-quality support.
- Excellent knowledge of Scottish health and social care policy, including safeguarding, risk management and Care Inspectorate requirements.
- Experience managing service budgets, contracts, performance and KPIs.
- Experience developing and implementing operational policies, procedures and quality systems.
- Strong stakeholder management and partnership-working skills.
- Strong analytical skills, with experience interpreting and presenting service and outcome data.
- SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this if required.
- Appropriate qualification for Care Inspectorate Registered Manager requirements, or willingness to work towards this if required.
- Willingness to travel across service locations.
Desirable
- Experience working within and delivering a regulated service, including acting as a regulated supervisor.
What we offer
- 37 days’ annual leave (pro rata)
- Two paid Mental Wellbeing Days
- Enhanced sick pay and leave entitlements
- Professional development, including funded opportunities
- 24/7 Employee Assistance Programme
- Cycle to Work Scheme
- Blue Light Card eligibility
- Support for flexible working and work-life balance
Hours are typically worked Monday to Friday between 9am and 5pm, although occasional evening and weekend working may be required. The role may also participate in an on-call rota.
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Senior Service Manager employer: Change Mental Health
Change Mental Health is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and professional growth. Located in the beautiful Dumfries & Galloway region, we provide our practitioners with unique opportunities to make a meaningful impact in the community while benefiting from ongoing training and development. Join us to be part of a dedicated team that values your contributions and fosters a positive environment for both staff and service users.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Change Mental Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Change Mental Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Change Mental Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Change Mental Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Change Mental Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Change Mental Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Change Mental Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Change Mental Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Change Mental Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
