Location: London, Bristol or Manchester - hybrid
Contract: 12 months
Rate: £775-£800 per day
IR35: Inside IR35
Clearance: BPSS eligible minimum; current SC clearance is a distinct advantage
We are looking for a senior Principal Technologist - IT Operations to help shape a strategic IT Operations capability across a large UK public sector environment.
This is not a traditional BAU operations role. You will assess current capability, define future-state operating models and help create a long-term IT Operations strategy and transformation roadmap.
Key Responsibilities Shape the future IT Operations strategy and operating model
Assess current-state maturity and define future-state roadmaps
Lead major IT Operations and service transformation
Improve service management across incident, problem, change, release and service desk
Support self-service, automation and emerging AI-enabled operations
Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
Influence senior stakeholders across complex organisational boundaries
Manage and work with technology suppliers and service partners
About You 6+ years' relevant IT Operations experience
Senior IT Operations / Technology Operations leadership experience
Large-scale transformation and change experience
Strong ITSM / service management knowledge
Experience developing TOMs, strategies and roadmaps
Exposure to ServiceNow, cloud, M365 and SaaS environments
Strong supplier and senior stakeholder management skills
Experience working autonomously in complex organisations
Government or wider public sector experience is highly desirable.
Current SC clearance is a significant advantage, although candidates who are eligible to undergo clearance will also be considered.
Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile.
Hybrid working is expected, with regular team days primarily in London or Manchester. 100% remote working is not available.
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Principal Technologist – IT Operations in Islington employer: Change-IT Public Sector
Change-IT Public Sector is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to make a meaningful impact in cloud security within the public sector. Located in the UK, we provide a supportive environment where your expertise in AWS and Terraform will be valued and rewarded.
