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- Tasks: Lead transformative service design projects to enhance customer experiences across the UK.
- Company: Join a large Central Government organisation with a focus on innovation.
- Benefits: Competitive day rate, hybrid working, and opportunities for negotiation.
- Why this job: Make a real impact by shaping user-centred services in a dynamic environment.
- Qualifications: Proven experience in service design and strong leadership skills.
- Other info: Work in a fast-paced setting with excellent career growth potential.
Change-IT are looking for a Lead Service Designer to join a large Central Government organisation, whose main office is based in London but have sites all across the UK.
Experience Required:
- End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational change - not just new interfaces.
- Strong background in customer experience: Ideally designing or transforming end-to-end services with high operational complexity (e.g., contact centres, casework, frontline services).
- Experience working in evolving, high-ambiguity environments: Comfortable working without fully established processes and contributing to building them. Willingness to get stuck in across all aspects of delivery, from strategic framing to practical execution.
- User-centred design leadership: Skilled in journey mapping, prototyping, testing, accessibility, and inclusive design; advocate and coach colleagues in user-centred approaches.
- Operational understanding: Experience designing workflows for frontline staff, reducing failure demand, and balancing user needs with throughput, cost, and performance.
- Agile and digital delivery expertise: Experience in agile, multidisciplinary teams; close collaboration with Product Managers, engineers, and data teams; iterative service evolution.
- Systems thinking: Ability to operate above individual services, influence platform and operating-model decisions, and design for scalability and reuse.
- Stakeholder influence: Skilled at facilitating workshops, influencing decisions, and acting as a trusted advisor across policy, ops, and digital leaders.
- Change & adoption awareness: Consideration of training, comms, and capability needs in service designs; experience designing services that change staff behaviours.
Please follow the steps to apply and one of our team will be in touch if your profile matches up.
Lead Service Designer in Stourbridge employer: Change-IT Consulting Ltd
Contact Detail:
Change-IT Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lead Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your portfolio ready! Showcase your end-to-end service design projects, especially those that highlight your user-centred design skills. Make sure it’s easy to navigate and visually appealing – first impressions count!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and customer experience. Think about how you can demonstrate your ability to work in high-ambiguity environments and lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Lead Service Designer in Stourbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your end-to-end service design expertise. We want to see how your experience aligns with the role, so don’t hold back on showcasing those large-scale transformations you've led!
Showcase User-Centred Design Skills: Since user-centred design is key for this role, include specific examples of journey mapping, prototyping, and testing you've done. We love seeing how you advocate for inclusive design and how it’s made a difference in your projects.
Demonstrate Your Agile Experience: We’re looking for someone who thrives in agile environments, so be sure to mention your experience working in multidisciplinary teams. Highlight any collaboration with Product Managers and engineers to show us how you contribute to iterative service evolution.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Change-IT Consulting Ltd
✨Know Your Service Design Inside Out
Make sure you can talk confidently about your end-to-end service design experience. Be ready to share specific examples of how you've led large-scale transformations and improved customer experiences. Highlight your ability to work in high-ambiguity environments and how you've shaped new functions or teams.
✨Showcase Your User-Centred Approach
Prepare to discuss your skills in user-centred design, including journey mapping and prototyping. Bring examples of how you've advocated for inclusive design and coached others in these practices. This will demonstrate your leadership in creating meaningful customer experiences.
✨Demonstrate Your Agile Mindset
Be ready to talk about your experience working in agile, multidisciplinary teams. Share how you've collaborated with product managers, engineers, and data teams to evolve services iteratively. This shows that you can adapt and thrive in fast-paced environments.
✨Engage Stakeholders Effectively
Think about how you've influenced decisions and facilitated workshops in the past. Prepare to discuss your strategies for building trust with stakeholders across various levels. This is crucial for a role that requires strong stakeholder influence and operational understanding.
