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- Tasks: Lead a team of IT engineers while providing hands-on technical support.
- Company: Join a Fortune 500 company valued at over $27 billion.
- Benefits: Enjoy a company car, fuel card, parking perks, and discounted shares.
- Why this job: Great opportunity for career growth in a dynamic IT environment.
- Qualifications: Experience managing teams and relevant IT certifications required.
- Other info: Ideal for tech-savvy individuals ready to step into management.
An exciting opportunity to join a fortune 500 company worth over $27 billion on a permanent basis. You will be responsible for not only leading a passionate team of IT engineers, but you will still be able to maintain a level of hands-on support whilst being exposed to unbelievable career growth opportunities.
The IT Field Service Team Lead is responsible for the day-to-day management of a regional team of Field Engineers, located in the South East/South coast of England. Providing support and ensuring adherence to company processes, procedures and contractual obligations, while maintaining a high level of customer service. The Team Leader for Field Services Engineering will also be required to diagnose and repair technical issues on a variety of IT equipment and provide hardware and software support on projects and installations.
Qualifications, Skills & Experience
- Experience of managing teams in an IT external Delivery Framework with the ability to lead and direct others.
- Experience working in Data centre environments on server, storage and network equipment.
- Hold relevant and current vendor certifications such as (but not limited to) Dell, Lenovo, IBM & HP in server and DC hardware, PCs, laptops, tablets, printers.
- Excellent Microsoft Office skills e.g., Word, Excel, PowerPoint.
- Awareness of ITIL methodologies and best practice.
- Excellent verbal and written communication skills.
This is a fantastic opportunity for someone with a solid technical background who is looking to take the next step into management within one of the world's largest IT companies. The role not only comes with a company car, fuel card and parking card, but the ability to buy discounted shares in a global giant!
If this sounds like you, get in touch today!
IT Field Service Team Lead employer: Change-IT Consulting Ltd
Contact Detail:
Change-IT Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Team Lead
✨Tip Number 1
Network with professionals in the IT field, especially those who work in service delivery or management roles. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the latest technologies and trends in IT service management. Being knowledgeable about current tools and methodologies, such as ITIL, will demonstrate your commitment to the role and your ability to lead a team effectively.
✨Tip Number 3
Prepare for the interview by practising common leadership scenarios you might face as a team lead. Think about how you would handle team dynamics, conflict resolution, and performance management to showcase your leadership skills.
✨Tip Number 4
Research the company’s values and mission statement. Understanding what drives the organisation will help you align your answers during the interview and show that you are a good fit for their team.
We think you need these skills to ace IT Field Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT teams and working in data centre environments. Include specific examples of your leadership skills and any relevant vendor certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your technical background and management experience align with the responsibilities of the IT Field Service Team Lead position.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and your understanding of ITIL methodologies. Provide examples of how you've applied these skills in previous roles to improve team performance or customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role.
How to prepare for a job interview at Change-IT Consulting Ltd
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how you motivate others.
✨Highlight Technical Expertise
Make sure to discuss your hands-on experience with IT equipment, especially in data centre environments. Be ready to talk about specific projects where you've diagnosed and repaired technical issues, showcasing your problem-solving skills.
✨Familiarise Yourself with ITIL Methodologies
Since awareness of ITIL methodologies is crucial for this role, brush up on these concepts before the interview. Be prepared to discuss how you've applied ITIL best practices in your previous roles to improve service delivery.
✨Prepare for Behavioural Questions
Expect questions that assess your communication skills and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and concise examples.
