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- Tasks: Lead operations and enhance member experiences in a vibrant hospitality venue.
- Company: Premium leisure venue in North West London with ambitious growth plans.
- Benefits: Competitive salary, performance incentives, and career progression opportunities.
- Other info: Dynamic, community-focused environment with a commitment to diversity and inclusion.
- Why this job: Shape a unique lifestyle brand while leading a passionate team.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 48000 - 50000 £ per year.
A premium hospitality led leisure venue in North West London is seeking an experienced and commercially driven Club Manager to lead all aspects of operations, member experience and business performance. This is a hands-on senior leadership role with full responsibility for the day to day running of a fast growing, community focused venue combining hospitality, sport, events and membership services. The successful candidate will be an energetic operator, people leader and culture-builder who thrives in a customer facing environment and is passionate about delivering exceptional guest experiences. The role offers the opportunity to shape and grow a unique lifestyle brand with ambitious expansion plans, while leading a high-performing team across food & beverage, member engagement, events and operations.
The Role
- Reporting directly to the Directors, the Club Manager will take ownership of the venues operational performance, commercial growth and member engagement strategy.
- Leading all day to day operations across hospitality, membership services and facilities.
- Driving member acquisition, engagement and retention through events, competitions and community initiatives.
- Managing and developing a multi-functional team across FOH, bar and operations.
- Delivering strong commercial performance with full P&L accountability.
- Overseeing service standards, staffing, rotas, stock control and supplier management.
- Leading venue events, corporate bookings and partnerships.
- Ensuring compliance across health & safety, food safety, licensing and HR procedures.
- Working closely with marketing partners to deliver member communications and promotional campaigns.
- Supporting operational systems, booking platforms and process improvements.
About You
You will be a confident and highly organised leader with experience managing premium hospitality, leisure or lifestyle venues. You will have:
- Proven senior management experience in hospitality, leisure, members clubs or lifestyle venues.
- Strong commercial and financial management skills, including budgeting and P&L ownership.
- Experience leading and developing multi-disciplinary teams.
- A track record of driving customer engagement, retention and revenue growth.
- Excellent operational knowledge across F&B and service delivery.
- Strong leadership, communication and organisational skills.
- A hands-on, proactive and solutions-focused approach.
- A genuine passion for hospitality, community and delivering exceptional experiences.
- Experience within golf, sport or membership-based businesses would be highly advantageous.
Whats on Offer
- Competitive salary package.
- Performance-related incentives.
- Opportunity to lead a growing premium concept.
- Autonomy and genuine influence over the business.
- Dynamic, community-focused working environment.
- Career progression opportunities within an ambitious brand.
To apply, please submit your CV. Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
Club Manager in London employer: Change Hospitality
Contact Detail:
Change Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and leisure industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream Club Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences leading teams and creating memorable guest experiences. Remember, they want to see the real you!
✨Tip Number 3
Do your homework! Research the venue and its community focus before your interview. Be ready to discuss how you can drive member engagement and retention through innovative events and initiatives. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm for the role right from the start. Don’t miss out on this opportunity to join a dynamic team!
We think you need these skills to ace Club Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Club Manager role. Highlight your leadership experience in hospitality and any achievements in member engagement or commercial growth.
Showcase Your Passion: Let your enthusiasm for hospitality and community shine through in your application. We want to see your genuine passion for delivering exceptional guest experiences and how you can contribute to our unique lifestyle brand.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to showcase your fit for the role.
How to prepare for a job interview at Change Hospitality
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its unique selling points, community initiatives, and any recent events. This will not only show your genuine interest but also help you discuss how you can contribute to its growth.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach and how you've successfully managed teams in the past. Share specific examples of how you've driven engagement and retention, as well as how you handle challenges in a fast-paced environment.
✨Demonstrate Financial Acumen
Since the role involves P&L accountability, brush up on your financial management skills. Be ready to discuss budgeting, forecasting, and how you've previously improved commercial performance in your past roles.
✨Passion for Hospitality is Key
Let your passion for hospitality shine through during the interview. Talk about what excites you about creating exceptional guest experiences and how you plan to foster a vibrant community within the venue.