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- Tasks: Lead a high-performing team to deliver five-star service in a luxury corporate setting.
- Company: Join a prestigious organisation known for its commitment to excellence and exceptional hospitality.
- Benefits: Enjoy a competitive salary, extensive benefits, and opportunities for professional development.
- Why this job: Step into a key leadership role that blends operational oversight with strategic planning in hospitality.
- Qualifications: Proven experience in senior hospitality roles, strong leadership, and excellent communication skills required.
- Other info: This role promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 45000 - 50000 £ per year.
A prestigious and high-profile organisation is seeking an experienced Deputy Head of Hospitality to support the seamless delivery of five star service within a luxury, fast paced corporate setting. This is a rare opportunity to step into a key leadership role that blends operational oversight with strategic hospitality planning.
As Deputy Head of Hospitality, you will work closely with the Head of Hospitality & Fine Dining to oversee the daily management of a small but elite team. You will play a critical role in ensuring impeccable front of house service, supporting event execution, maintaining food safety standards, and deputising for the Head of Hospitality in their absence.
About the role:
- Team Leadership & Development: Lead, motivate and manage a high-performing team of butlers, fostering a culture of excellence and collaboration. Drive performance through regular evaluations, goal setting, and professional development. Manage team schedules, coordinate workloads, and ensure optimal staff coverage.
- Operational Excellence: Oversee front-of-house presentation and service standards to ensure a welcoming and polished environment. Collaborate closely with the kitchen team, attend daily kitchen briefings and weekly events meetings to align on service delivery. Ensure the team is fully briefed, trained and equipped to meet the dynamic needs of the business.
- Client & Stakeholder Engagement: Maintain outstanding relationships with internal stakeholders, VIPs, and high-level clients. Handle feedback and resolve service issues with diplomacy and professionalism. Champion a culture of world-class customer service throughout the department.
- Deputising Duties: Support the Head of Hospitality with departmental strategy, budgeting, procurement, and stock management. Take charge in their absence, ensuring continuity of service and leadership presence.
About You:
- A proven background in a senior hospitality position, ideally within a corporate or luxury environment.
- Strong experience in team leadership, event coordination, and front-of-house operations.
- Excellent communication, interpersonal and conflict resolution skills.
- Highly organised, adaptable, and capable of managing multiple priorities under pressure.
- Impeccable attention to detail and a proactive approach to service delivery.
- Professional in demeanour, with strong tech proficiency (Microsoft Office Suite and hospitality software).
This is a unique chance to join a team that prides itself on delivering exceptional service in an exclusive environment. If you thrive in a leadership role, possess a passion for hospitality, and seek a position that offers both operational and strategic influence — we would love to hear from you. Apply now to take your hospitality career to the next level.
Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
Deputy Head of Hospitality employer: Change Hospitality
Contact Detail:
Change Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Hospitality
✨Tip Number 1
Network within the hospitality industry, especially in luxury settings. Attend events or join professional groups where you can meet people who work in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Research the organisation thoroughly. Understand their values, mission, and the specific expectations they have for the Deputy Head of Hospitality role. Tailoring your conversations to reflect this knowledge can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with examples that demonstrate your ability to foster a culture of excellence and handle high-pressure situations.
✨Tip Number 4
Showcase your tech proficiency by being familiar with hospitality software and tools relevant to the role. If possible, mention any specific systems you've used in previous positions to highlight your readiness for the operational aspects of the job.
We think you need these skills to ace Deputy Head of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in leadership roles. Emphasise your achievements in team management, event coordination, and service excellence to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury service environment. Mention specific examples of how you've led teams and improved service standards in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as communication, conflict resolution, and operational excellence. Use concrete examples to demonstrate how you have successfully applied these skills in past positions.
Showcase Your Professionalism: Ensure your application is polished and professional. Pay attention to formatting, grammar, and spelling. A well-presented application reflects your attention to detail, which is crucial in a high-profile hospitality role.
How to prepare for a job interview at Change Hospitality
✨Showcase Your Leadership Skills
As a Deputy Head of Hospitality, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Demonstrate Operational Knowledge
Familiarise yourself with front-of-house operations and service standards. Be ready to discuss how you would ensure a polished environment and seamless service delivery. Mention any relevant experience in managing events or collaborating with kitchen teams.
✨Emphasise Client Engagement
This role requires maintaining relationships with VIPs and high-level clients. Prepare to share examples of how you've handled client feedback and resolved service issues professionally. Show that you understand the importance of world-class customer service.
✨Be Ready for Strategic Discussions
Since you'll be supporting the Head of Hospitality with strategy and budgeting, think about your experience in these areas. Be prepared to discuss how you've contributed to departmental strategies or managed budgets in previous roles.
