At a Glance
- Tasks: Oversee daily operations of multiple cool coffee shop locations across London.
- Company: Join a vibrant and expanding coffee shop brand with a community-driven culture.
- Benefits: Competitive salary, staff food allowance, discounts, and growth opportunities.
- Other info: Be part of an ambitious team focused on operational excellence and customer satisfaction.
- Why this job: Lead passionate teams and create exceptional customer experiences in a dynamic environment.
- Qualifications: 2+ years in multi-site hospitality with strong leadership and communication skills.
The predicted salary is between 45000 - 45000 € per year.
We are looking for an experienced and hands-on Multi-Site Operations Manager to oversee the daily operations of several bakery and café locations across London. This role is responsible for supporting site managers and teams to deliver exceptional customer experiences, maintain consistently high standards, and drive strong commercial performance. You will play a key role in ensuring each site operates smoothly, efficiently, and in line with company values, while creating an environment where teams feel supported, motivated, and proud of what they do.
Key Responsibilities
- Oversee day-to-day operations across multiple bakery and café locations.
- Ensure consistency in food quality, coffee standards, cleanliness, presentation, and customer experience.
- Support managers with problem-solving, troubleshooting, and operational improvements.
- Ensure compliance with food safety, health & safety, and company procedures.
- Lead, support, and develop site managers and supervisors.
- Assist with recruitment, onboarding, and training of new team members.
- Support rota management, staffing structure, and labour efficiency.
- Monitor and improve KPIs including sales, labour, wastage, and profitability.
- Analyse weekly reporting and identify opportunities for operational improvements.
- Work closely with senior leadership to support company growth objectives.
- Ensure operational systems and procedures are followed consistently across all sites.
- Ensure every customer receives warm, efficient, and genuine hospitality.
- Handle escalated customer feedback professionally and proactively.
What We're Looking For
- Minimum 2 years experience in multi-site hospitality, bakery, café, or retail operations.
- Strong leadership and people management skills.
- Highly organised with excellent communication abilities.
- Commercially aware and confident managing KPIs and operational performance.
- Hands-on approach with the ability to remain calm under pressure.
- Passion for hospitality, coffee, food, and customer experience.
- Strong understanding of food hygiene and health & safety compliance.
- Full UK working rights.
What We Offer
- Salary: £45,000
- Opportunity to grow within an ambitious and expanding hospitality business.
- Staff food and coffee allowance.
- Employee discounts across all locations.
- Training and development opportunities.
- A collaborative, supportive, and community-driven culture.
Multi-Site Operations Manager- Cool Coffee Shop Brand in Bexley employer: Change Hospitality
Join a vibrant and expanding coffee shop brand in London, where your role as a Multi-Site Operations Manager will not only allow you to lead and inspire teams but also contribute to a culture that values exceptional customer experiences and operational excellence. With competitive salary packages, staff food and coffee allowances, and ample opportunities for training and development, this company fosters a supportive environment that encourages personal and professional growth while celebrating the passion for hospitality and community.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Operations Manager- Cool Coffee Shop Brand in Bexley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in multi-site operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've improved operations or boosted customer satisfaction in previous roles. We love hearing about real-life successes!
✨Tip Number 3
Be proactive! If you see a job that fits your vibe, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn. A little initiative can go a long way!
✨Tip Number 4
Keep it casual but professional! When you’re chatting with potential employers, let your passion for coffee and hospitality shine through. We want to see your personality and enthusiasm for the role!
We think you need these skills to ace Multi-Site Operations Manager- Cool Coffee Shop Brand in Bexley
Some tips for your application 🫡
Show Your Passion:Let us see your love for hospitality and coffee shine through in your application. Share experiences that highlight your enthusiasm for creating exceptional customer experiences, as this is key to what we value.
Tailor Your CV:Make sure your CV speaks directly to the role of Multi-Site Operations Manager. Highlight relevant experience in multi-site operations and any achievements that demonstrate your ability to drive performance and support teams.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so outline your key skills and how they align with our needs without waffling on too much.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our cool coffee shop brand!
How to prepare for a job interview at Change Hospitality
✨Know Your Coffee and Bakery Basics
Brush up on your knowledge of coffee types, brewing methods, and bakery products. Being able to discuss these topics confidently will show your passion for the industry and help you connect with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate staff, resolve conflicts, and improve team performance. This is crucial for a Multi-Site Operations Manager role.
✨Showcase Your Problem-Solving Abilities
Think of specific challenges you've faced in multi-site operations and how you overcame them. Be ready to discuss your approach to troubleshooting and operational improvements, as this will be key in the role.
✨Understand KPIs and Commercial Performance
Familiarise yourself with key performance indicators relevant to the hospitality sector. Be prepared to discuss how you've monitored and improved KPIs in past positions, as this will demonstrate your commercial awareness.
