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For Companies At a Glance
- Tasks: Lead the front desk and reservations for a stylish restaurant in London.
- Company: Join a high-profile, design-led dining destination in St James.
- Benefits: Full-time role with opportunities for growth in luxury hospitality.
- Why this job: Be the face of an exciting venue and create unforgettable guest experiences.
- Qualifications: Experience with booking systems and a passion for exceptional service.
- Other info: Fast-paced environment perfect for natural leaders in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
Senior Recruitment Consultant – Permanent Events and Executive Search at The Change Group
We’re partnering with a high-profile, design-led restaurant in St James to recruit a talented Reception & Reservations Manager. This is an exciting opportunity to join one of London’s most stylish and talked-about dining destinations.
The Role
You’ll lead the front desk and reservations, ensuring a seamless guest experience from first contact to farewell. The role combines seamless reservations management, guest relations, and smart operational management.
- Overseeing reservations to maximise service flow and guest satisfaction.
- Handling VIP and private bookings with discretion and polish.
- Maintaining guest profiles and delivering a personalised, five‑star experience.
- Liaising with senior management to ensure smooth daily operations.
About You
You’ll be a confident and professional host with a passion for luxury hospitality and exceptional service.
Requirements
- Strong knowledge of booking systems (SevenRooms).
- Warm, polished communication style and strong organisational skills.
- A natural leader who thrives in a fast‑paced, high‑profile setting.
Apply now with your CV for the opportunity to discuss this in full.
Seniority level
- Seniority level: Not Applicable
Employment type
- Employment type: Full‑time
Job function
- Job function: Other
- Industries: Hospitality and Restaurants
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Reception and Reservations Manager employer: Change Hospitality | B CorpTM
Contact Detail:
Change Hospitality | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception and Reservations Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for luxury hospitality shine through. A warm, polished communication style can set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching the restaurant's vibe and values. Tailor your responses to show how your experience aligns with their mission. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception and Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception and Reservations Manager role. Highlight your knowledge of booking systems like SevenRooms and any previous experience in luxury hospitality.
Craft a Personal Cover Letter: Use your cover letter to showcase your passion for exceptional service and your warm communication style. This is your chance to let your personality shine and explain why you’re the perfect fit for this stylish dining destination.
Showcase Leadership Skills: As a natural leader, it’s important to demonstrate your ability to manage a team and ensure smooth operations. Include examples of how you've successfully led teams in fast-paced environments to enhance guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Change Hospitality | B CorpTM
✨Know Your Venue
Before the interview, do your homework on the restaurant. Familiarise yourself with its concept, menu, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Reception and Reservations Manager, communication is key. During the interview, demonstrate your warm and polished communication style. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with guests effectively.
✨Highlight Your Organisational Skills
Be prepared to discuss specific examples of how you've managed reservations and guest relations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to handle high-pressure situations while maintaining exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding VIP bookings or handling difficult guests. Think of scenarios from your previous roles where you successfully navigated challenges, and be ready to share these experiences to illustrate your capability.