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For Companies At a Glance
- Tasks: Help amplify service user voices and improve recovery services through feedback collection.
- Company: Join a passionate team dedicated to making a difference in drug and alcohol recovery.
- Benefits: Receive full training, ongoing support, and valuable experience in a national service.
- Other info: Flexible working arrangements available; this role offers excellent personal and professional growth opportunities.
- Why this job: Make a real impact by shaping high-quality services and supporting others on their recovery journey.
- Qualifications: Empathy, good communication skills, and confidence with IT systems are essential.
Are you passionate about amplifying lived experience and helping shape high‑quality services? Join our Individual Placement and Support (IPS) Central Team and play a vital role in ensuring service user voices are heard, valued, and embedded in service improvement across drug and alcohol recovery services. IPS is an evidence‑based employment support model that helps people move into meaningful, paid employment. This volunteer role supports the national IPS leadership team by collecting, collating, and sharing service user feedback and positive stories of work and recovery.
Responsibilities
- Supporting IPS service users to share their journeys of work and recovery
- Collecting and collating service user feedback and good news stories nationally
- Supporting IPS Pulse Survey responses and local questionnaires
- Developing and improving tools used to gather service user feedback
- Sharing insights and feedback with IPS teams to support continuous improvement
- Working with Communications and Marketing teams to help share service user stories more widely
We’re Looking For
- Empathy and an interest in lived experience, recovery, and employment support
- Good verbal and written communication skills
- Confidence using IT systems and online tools
- Ability to work independently and manage your time effectively
- A respectful, professional, and confidential approach
- Willingness to give and receive feedback
What We Offer
- A full training package, including IPS model training
- Monthly supervision and ongoing guidance from the central IPS team
- Opportunities to develop skills in quality assurance, co‑production, and communications
- Valuable experience within a national service and supportive environment
- The chance to make a meaningful difference by influencing service development
Important Information
- This role is part of the central IPS leadership team.
- Base location Brighton (central office) - flexible working arrangements may be discussed.
- This role is subject to an Enhanced DBS / PVG check.
- Volunteering hours will be agreed in advance.
Volunteer IPS Service User Feedback Coordinator employer: Change Grow Live
Contact Detail:
Change Grow Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer IPS Service User Feedback Coordinator
✨Tip Number 1
Get to know the IPS team and their mission! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers on LinkedIn or through community forums. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to service user feedback and recovery. Think of examples from your own experiences that demonstrate your empathy and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re committed to being part of the IPS community right from the start.
We think you need these skills to ace Volunteer IPS Service User Feedback Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for amplifying lived experiences shine through. We want to see how much you care about helping others and shaping high-quality services.
Be Clear and Concise: Make sure your written application is clear and to the point. We appreciate good communication skills, so avoid jargon and keep it simple. Highlight your relevant experience without waffling!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Volunteer IPS Service User Feedback Coordinator. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Change Grow Live
✨Know Your Why
Before the interview, take some time to reflect on why you’re passionate about amplifying lived experiences and supporting recovery services. Be ready to share personal stories or motivations that connect you to the role, as this will show your genuine interest and commitment.
✨Familiarise Yourself with IPS
Make sure you understand the Individual Placement and Support (IPS) model inside out. Research its principles and how it impacts service users. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare Examples of Empathy
Think of specific instances where you've shown empathy or supported someone in a recovery journey. Prepare to discuss these examples during the interview, as they’ll highlight your ability to connect with service users and understand their needs.
✨Showcase Your Communication Skills
Since good verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a short summary of a service user story or feedback you’ve encountered, showcasing your ability to convey important messages effectively.