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- Tasks: Lead and support volunteers to enhance service user involvement and community engagement.
- Company: Change Grow Live is a charity focused on empowering individuals through compassionate support.
- Benefits: Enjoy 25 days annual leave, wellness hours, and discounts on shopping and cinema.
- Why this job: Make a real impact in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in volunteer management and strong communication skills are essential.
- Other info: This role is based in Tower Hamlets with full-time hours and a competitive salary.
The predicted salary is between 29200 - 30800 £ per year.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Volunteers and Peer Mentors are essential to our work, playing a crucial role in supporting service users, staff, and the wider organisation. They bring invaluable skills, experience, and perspectives that enhance our services.
We are in need of proactive Volunteer and Service User Involvement Team Leader whose dynamic qualities will be key to strengthening volunteer engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will identify opportunities where volunteers can add value and support the service. Your role includes developing and embedding a local volunteering strategy that promotes recovery and community engagement. You will also drive Service User Involvement initiatives, fostering a co-produced, inclusive environment where service users have a strong voice and their contributions are recognised.
Responsibilities include:
- Recruiting, training, and supporting a diverse volunteer network, ensuring meaningful placements within projects and the wider community.
- Working in collaboration with service leadership colleagues and staff team to identify meaningful opportunities for volunteers.
- Supporting with leadership duties across both treatment service and recovery service.
- Creating and supporting a positive culture of volunteering within the service.
- Line managing the recovery champions in post and supporting them with their professional development.
- Being the service lead with coproduction projects across sites including coproduction space and service user activities.
- Supporting the welfare and wellbeing of volunteers, peer mentors and recovery champions.
- Managing a volunteer recruitment and support strategy within the service.
- Engaging with those who access our services, by listening to their views and asking for their feedback.
- Representing the views and opinions of those who access our services.
- Providing feedback and updates to those who access our services informing them of any changes and decisions.
- Working with staff and community to improve and develop the service.
- Leading on service user meetings.
About you:
- Experienced in recruiting, training and managing volunteers.
- Aware of the challenges faced by the people using our services.
- Experienced in delivering learning and training to others.
- Accomplished written and verbal skills and a high degree of IT competency.
- Capable, committed, and influential leader.
- Experience of promoting the voice of service users.
- Excellent time management.
- Excellent team working, communication and interpersonal skills.
- Empathetic and non-judgemental approach.
- Ideally you will possess a level 3 qualification in assessing learner work and Project management and/or team leader experience.
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
- Contributory pension scheme.
- A great selection of benefits including discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Volunteer and Service User Lead employer: Change Grow Live
Contact Detail:
Change Grow Live Recruiting Team
Stephanie.Fifield@cgl.org.ukThis
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer and Service User Lead
✨Tip Number 1
Familiarise yourself with Change Grow Live's core values: 'Be open, be compassionate and be bold'. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Engage with the local community in Tower Hamlets. Attend events or volunteer opportunities to connect with potential service users and volunteers. This will not only enhance your understanding of the community but also show your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in recruiting and managing volunteers. Think of specific examples where you've successfully led a team or implemented a strategy that improved volunteer engagement, as this will be crucial for the role.
✨Tip Number 4
Showcase your ability to foster inclusivity and co-production. Be ready to share ideas on how you would encourage service user involvement and ensure their voices are heard within the organisation.
We think you need these skills to ace Volunteer and Service User Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the core values of Change Grow Live: being open, compassionate, and bold. Highlight experiences that demonstrate these qualities.
Showcase Relevant Experience: Emphasise your experience in recruiting, training, and managing volunteers. Provide specific examples of how you've supported service users or contributed to community engagement.
Highlight Communication Skills: Given the importance of communication in this role, ensure you showcase your written and verbal skills. Use clear, concise language and consider including examples of successful interactions with service users or team members.
Reflect on the Job Description: When writing your supporting statement, directly address the responsibilities and requirements outlined in the job description. This will help the hiring team see how your skills align with their needs.
How to prepare for a job interview at Change Grow Live
✨Understand the Core Values
Familiarise yourself with Change Grow Live's core values: 'Be open, be compassionate, and be bold'. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role.
✨Showcase Your Volunteer Management Experience
Highlight your experience in recruiting, training, and managing volunteers. Prepare specific examples of how you've successfully engaged volunteers in previous roles and the impact it had on the service users.
✨Demonstrate Empathy and Understanding
Be ready to discuss the challenges faced by service users. Share your insights on how to create a supportive environment that empowers individuals and promotes their voices within the organisation.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with leadership and staff, think of examples where you've successfully collaborated with others. Be prepared to discuss how you would foster a positive culture of volunteering and co-production in the service.
