Think Family Worker

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Think Family Worker who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Supporting the Tower Hamlets team to identify service users who have complex safeguarding involvement and family involvement including those that are pregnant in accessing support via the family service, in groups and on a one-to-one basis. This role will look at creating tailored care plans to meet the needs of this cohort. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

Where: Tower Hamlets
Hours: Full Time, 37.5 hours per week
Contract Type: Fixed term until 24th October 2027

Responsibilities

• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.
• Manage a caseload of individuals with complex safeguarding needs, who are pregnant and/or have children social care involvement.
• Ensure that appropriate safeguarding practice is always followed, working in partnership with statutory agencies where appropriate.
• Provide assessment, psychosocial interventions, integrated care planning and after care support, including transfer of care.
• Provide service user advocacy to support engagement from and access to partnership services.
• Support the development of strong relations with partner agencies, ensuring robust referral protocols and care pathways for the effective identification, referral and support for those requiring ‘hidden harm’ interventions from the service.
• Represent the service at partnership meetings such as MARAC meetings, child in need and child protection meetings.

About you:

• Have a strong understanding of substance misuse issues and experience of working within a similar field.
• Experience of working with service users who have multiple risk factors e.g. domestic violence, anti-social behaviour, unemployed, poor / unsuitable housing, pregnancy related harm and hard reduction experience.
• Experience of working in close partnership with key stakeholders including Children and Adult social services and safeguarding boards.
• Proactive and able to work on own initiative with excellent time management and prioritising skills.
• Have a good working knowledge of mental health interventions, services, and good practice.
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders.
• Ability to manage change successfully in a way that prioritises the needs of service users.
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.
• Experience of undertaking comprehensive assessments, care-planning, case management and reviews.
• Sound working knowledge of Child Protection procedures.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• Several benefits including discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Generous refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time): CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe: Inner London Weighting (£4,236.47)

Closing Date: 27/7/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Summmer Brighton | summer.brighton@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.