Team Leader

At Change Grow Live, we believe that everyone has the potential to change the direction of their life. As a national charity, we are committed to making a real and lasting difference for the people and communities we support. Guided by our values — Be Open, Be Compassionate and Be Bold — our teams work every day to create safe, respectful and inclusive environments. We treat every person as an individual, working alongside them to identify the right treatment, care and support to meet their needs.

Our Team Leaders play a pivotal role in delivering high‑quality, effective services. They create focused, values‑led cultures where staff feel supported, engaged and empowered to provide innovative, continually improving support for people accessing our services. We are delighted to offer a new opportunity for a Team Leader to join our Norwich office. As part of a multidisciplinary team, you will work flexibly and creatively to ensure the service responds effectively to local need and delivers the greatest possible impact for individuals, families and communities.

About you

The successful candidate will have experience of leadership within the health/social care field, experience of managing safeguarding and delivering supervision that is reflective and based on professional development. They will have excellent knowledge of the key issues relating to substance use, and the ability to interact with a range of professionals on a range of levels to ensure the best outcomes for this cohort. The successful candidate will require a driving licence and access to a car.

About the Role

• Team Leadership & Supervision – Provide operational line management to staff, including supervision with reflective practice, conduct appraisals and manage performance and sickness absence and ensure staff comply with organisational (CGL) and external policies relevant to their roles.
• Empowering Staff & Service Users – Support staff to actively promote hope, empowerment, choice, and independence for primarily opiate and non‑dependent service users. Encourage person‑centred practices that enable individuals to develop their strengths, achieve their full potential, and engage meaningfully within their communities.
• Values‑Based Leadership – Ensure organisational values underpin all decision‑making and service delivery and foster a culture that reflects and promotes these values across the team.
• Service Quality & Performance Management – Monitor service quality using data analysis, engage staff in continuous improvement planning and develop team and individual performance plans where necessary.
• Safeguarding & Risk Management – Work with the team and the Designated Safeguarding Lead to identify risks to service users, children, and families, ensure staff are competent in delivering interventions that reduce risk.
• Team Communication & Learning Culture – Plan, chair, and contribute to team meetings, promote a learning culture and ensure effective information sharing and provide staff with feedback on service developments and delivery.
• Staff Development & Training – Use the Skill‑Station learning platform to identify training needs and encourage participation in both face‑to‑face and e‑learning development opportunities.
• Practice Observation & Feedback – Observe staff practice to support improvements in service user outcomes. Provide timely, constructive feedback aligned with organisational values.
• Governance & Professional Standards – Maintain robust governance and monitoring systems with the management team and ensure consistent, high‑quality service delivery and adherence to professional standards.
• Stakeholder Engagement – Attend internal and external meetings with stakeholders on behalf of the management team.

What We Will Give to You

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid "Wellness" hour each week, along with access to a "Wellness" hub and Employee Assistance Programme.
• Contributory pension scheme.
• A great selection of benefits, including discounts for shopping, cinema, holidays, and more.
• A friendly and supportive team.
• Training, career development, and progression opportunities.
• Refer a friend scheme – receive vouchers if your recommended candidate is successful.

Visa and Work Eligibility

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions.

Legal

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.