Service User Involvement and Volunteering Lead

Change Grow Live is a charity dedicated to the belief that we can make a difference in our Service Users’ lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment, support and care options.

This role offers an excellent opportunity to become a Volunteering Team Lead and build a peer network to support those who use our services in Waltham Forest. The role involves developing a strong volunteering offer and leading a team of peer mentors and volunteers.

Where: Waltham Forest

Hours: Part Time – 22.5 hours per week (pro‑rated based on experience). Full‑time hours are 37.5 per week.

Contract: Permanent

Responsibilities:

• Work in collaboration with the service manager and staff team to identify meaningful volunteering opportunities.
• Create and support a positive culture of volunteering within the service.
• Recruit, train and coordinate volunteers.
• Support the welfare and wellbeing of volunteers.
• Develop internal and external links to attract volunteers.
• Deliver and assess accredited and regulated training to support volunteer development, working within the framework of our awarding body.
• Train colleagues in how to support and supervise volunteers, providing direct line‑management supervision when required.
• Lead on service‑user involvement, facilitating conversations between service users and decision‑makers within the service.
• Promote meaningful service‑user involvement within the team, including facilitating the production of regular service‑user bulletins.

About you:

• Experienced in recruiting, training and managing volunteers.
• Aware of the challenges faced by people who use our services.
• Experienced in delivering learning and training to others.
• Accomplished written and verbal communication skills and a high degree of IT competency.
• Capable, committed, and influential leader.
• Experience of promoting the voice of service users.

What we will give to you:

• 25 days of annual leave, plus bank holidays.
• One extra day of annual leave is added for each year of service during your first five years, giving 30 days of leave after five years.
• Paid “Wellness” hour each week, access to a Wellness hub and an Employee Assistance Programme.
• A contributory pension scheme.
• A great selection of benefits including discounts for shopping, cinema, holidays, etc.
• Training, career development and progression opportunities.
• Refer‑a‑friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only – we will not be engaging agencies for this vacancy. This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary is subject to review in line with the 2025/26 pay award. CGL points 31 to 33 (£35,220.59 - £37,184.90) Outer London Weighting (£2,195.72)

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.