Service Manager

Join to apply for the Service Manager role at Change Grow Live

We are excited to offer an opportunity for a Service Manager to lead our Barnet service, playing a pivotal role in shaping safe, effective and inclusive care across the borough.

This is a senior leadership role within a complex, multi‑disciplinary system. You will provide clear strategic and operational leadership, working closely with clinicians, team leaders, shared‑care partners, community pharmacies and wider system partners to deliver excellent outcomes for people who access our services.

Responsibilities

• Lead and develop a high‑performing, values‑led service.
• Champion quality, safety and continuous improvement.
• Embed learning, reflective practice and staff development.
• Build strong, trusted partnerships across Barnet’s health and care system.
• Ensure equitable access, visibility and responsiveness across diverse communities.
• Hold responsibility for governance, performance, risk and regulatory compliance as the CQC Registered Manager.

What You’ll Bring

• Significant experience managing community, criminal‑justice or substance‑misuse services.
• A track record of delivering high‑quality services across diverse or complex localities.
• Experience establishing or leading multi‑site hubs or service models.
• Confident oversight of contracted services, delivery systems and partnership arrangements.
• Strong capability in change management and collaborative leadership.
• Skilled senior‑level partnership working and relationship building.
• Robust knowledge of performance frameworks, data systems and quality processes.
• Proven management of budgets over £2 million.

What You’ll Lead And Deliver

• Strategic and operational delivery of the Barnet service, collaborating closely with clinicians, team leaders and wider partners.
• Shape and strengthen partnerships, ensuring transparent communication, shared accountability and impactful outcomes.
• Provide values‑driven leadership that nurtures learning, belonging and professional development across your team.
• Champion safeguarding excellence for children, young people and adults.
• Build positive, constructive and supportive relationships with internal and external partners.
• Drive governance, performance and quality frameworks to ensure the service consistently delivers meaningful, life‑changing support.

Benefits

• 25 days annual leave (+ bank holidays), rising with length of service.
• A paid weekly Wellness Hour and access to our Wellness Hub and Employee Assistance Programme.
• Contributory pension scheme.
• A wide range of lifestyle and wellbeing benefits & retail discounts.
• A warm, inclusive and supportive team culture.
• Outstanding training, learning and career‑progression pathways.
• Our Refer‑a‑Friend scheme.

Hours

37.5 per week

Salary

• £51,101.96 – £54,427.84 (depending on experience)
• Please note Full‑time hours at Change Grow Live are 37.5 hours per week. For part‑time roles, the salary and payments will be pro rata based on contracted hours.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Contact

Chris Ayton | Chris.Ayton@cgl.org.uk | 07464494422

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.