Service Manager

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Services Manager – Newham Integrated Rough Sleeping Support Service

At Change Grow Live, we are building services that deliver measurable impact for people and communities. The Newham Integrated Rough Sleeping Support Service is a key part of this ambition. We are now recruiting a Services Manager to lead a high-performing, multi‑agency model that supports individuals experiencing rough sleeping to access safety, stability and long‑term solutions.

About The Role

In this role, you will guide the coordination of key elements of the service, including outreach, Housing First, accommodation, tenancy sustainment and day centre provision. Your focus will be on creating a service that is easy to access, responsive to need and well‑connected across the local system.

You will support the service to meet its performance goals, uphold quality standards and operate confidently within agreed financial frameworks. Through steady, values‑led leadership, you will bring together a multidisciplinary team, encourage thoughtful improvement and help the service maintain strong alignment with Newham’s wider support network.

Hours: Full‑time (37.5 hours per week)

Salary: £44,471.72 – £49,950.27 (dependent on experience) plus a £4,133.14 Inner London Weighting.

What You Will Deliver

• Strategic and operational oversight of Work Packages 1, 3 and 5, ensuring integration across partners and pathways.
• High‑quality outreach and response to reports of rough sleeping and street activity, working alongside community safety partners.
• Performance excellence through clear KPI delivery, accurate data, evaluation and compliance.
• Effective financial management, including oversight of budgets in excess of £2m.
• Productive relationships with commissioners, local authorities, MHCLG, Homeless Link and wider stakeholders.
• A safe, well‑governed environment with robust safeguarding, risk management and quality assurance.

About You

You bring substantial experience in homelessness, outreach or complex community services, and a strong record of leading teams in demanding operational settings.

Additionally you offer:

• Senior‑level partnership management and contract delivery.
• Experience of service development and change management.
• Strong performance, data and financial management capabilities.
• Clear communication, professional credibility and confident decision‑making.
• A commitment to inclusive leadership and to CGL’s values of being open, bold and compassionate.
• Proven success in bid formulation.

What You Can Expect From Us

You will join an organisation that invests in people and supports professional growth. We offer structured learning, development pathways and a culture that encourages collaboration and innovation. Our Thrive principles – \”Creating the conditions for success, Together and Belonging\” – shape how we work and how we support our teams to perform at their best.

We are accepting direct applications only and are not seeking agency support for this role.

We welcome applications from individuals who share our commitment to delivering high‑quality, person‑centred services.

Interviews for this role are scheduled for 8 January 2026. We encourage you to apply early if you are interested.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Contact: Lesley Howard | lesley.howard@cgl.org.uk