Receptionist in Peterborough

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed Receptionist with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Location: Peterborough

Hours: Full time 37.5 hours per week

Contract Type: Permanent

Responsibilities

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained

About you:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time): CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe: N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Ruta Grigaityte | ruta.grigaityte@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.