Senior Administrator in Mansfield

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We currently have a vacancy for a Senior Administrator and are looking to appoint a dynamic and energetic individual to join our team of experienced administrators. This role provides an exciting opportunity to contribute to the development and ongoing success of the service in Nottinghamshire. Individuals will need to be motivated, enthusiastic, committed and driven to meet the expectations of this challenging role. The role also involves supporting and managing our locality administration team.

The successful candidate will have experience in an administrative role with good IT skills including Microsoft Office and Excel. You will have excellent communication and organisational skills and will provide support across the many hubs in our Service to ensure the day to day delivery is achieved. Where Mansfield as the main base of working but travel between hubs will be required.

Hours: 37.5 per week, Full Time

Salary: £27,132.98 - £28,692.82 depending on experience (based on full time hours, pro rata for part time hours)

Contract Type: Fixed Term until 31st March 2027

Summary of Responsibilities and Duties:

• Managing communications between the administrative team, local management, partnership agencies, and CGL’s Head Office and departments.
• Skilled in maintaining efficient systems for telephone, email, post, and fax communications.
• Providing consistent and effective supervision, appraisal, and training to administrative staff in accordance with CGL policies, ensuring continuous professional development and high service quality.
• Oversee the operation of efficient reception and office management systems across multiple sites in Nottingham, and ensure strong administrative support for service-wide operations.
• Collaborating with Quality Assurance and Data teams to develop systems for data collection, storage, and reporting.
• Maintaining and overseeing petty cash systems, supports clinical operations including prescription management and clinic preparation, and ensure administrative processes support medical staff effectively.
• Act as the primary point of contact for premises, maintenance, CQC compliance, and health and safety issues, including management of clinical waste and sharps disposal contracts.
• Coordinate project training needs and event logistics such as catering.
• Additionally, supports the wider management team by attending meetings, taking minutes, and fulfilling other administrative tasks as required.

About You:

To thrive in this role, we’re looking for someone who is a capable and experienced professional with a background in team supervision and leadership, coupled with proficiency in general office administration, including word processing, spreadsheets, data entry, and financial systems such as invoicing and petty cash management. Demonstrate strong interpersonal skills, a flexible and collaborative approach to teamwork, and the ability to work independently under pressure. Possess a solid understanding of administrative functions within drug treatment services and maintain a high level of confidentiality when responding to requests for assistance. Exhibit sound numeracy, effective verbal and written communication, and a calm, empathetic, and non-judgemental demeanour when supporting service users. Committed to achieving positive outcomes for those in care.

Desirable Qualifications and Additional Experience:

• Qualification in IT or office administration
• Previous experience in managing a team
• Familiarity with clinical prescription management systems
• Full UK driving licence and access to personal transport as travel throughout Nottinghamshire is required

What we will give to you:

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.