Packing Assistant - Be Smoke Free in Manchester

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

At Change Grow Live we strive to ensure our services are warm and welcoming environments and we are looking to hire a Packing Assistant. Working with the Be Smoke Free service, you will be a vital part of the team. You’ll work closely alongside our team to help support our new and existing service users on their smoke free journey. You’ll be packing Nicotine Replacement Therapies and other smoking cessation aides, work closely alongside Stop Smoking Advisors, Tobacco Addiction Specialist Nurses and Community Engagement Couriers, and provide administrative support to the wider Be Smoke Free team.

We’re looking for someone warm and welcoming with great organisational skills to help us provide an efficient and prompt delivery service of medications to assist people with stopping smoking. You will be engaging in administrative duties and working as a team to provide excellent support to service users and colleagues alike.

Where: Manchester

Hours: Full time 37.5 hours per week

Contract Type: 12 months Fixed Term Contract

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

• IT literacy, data entry, and excellent organisational and interpersonal skills are essential for this role.
• Duties for this role are:

• To pack medications as directed through our Quit Manager system.
• Provide new and existing service users with a friendly and welcoming experience, ensuring that queries are dealt with promptly and efficiently.
• Contribute to managing an effective packing system. Ensuring medications are chosen and packed correctly, and the Expiry Dates and Batch Numbers are recorded correctly.
• Access and record accurately on Delivery Request Spreadsheets.
• Help to manage our delivery process and work alongside Community Engagement couriers to organise delivery routes.
• Providing basic advice and information on the service offered. Have an awareness of the wider organisation.
• Take messages for staff and update case management contacts where appropriate.
• Support the team with the packaging of medications for delivery. This also includes helping to manage the medication spreadsheet.
• Ensuring a safe and organised storage of medication through putting away deliveries promptly and efficient stock rotation.
• Ensuring stock management procedures are being followed by conducting regular stock management checks and any stock that is low is escalated when appropriate.
• Ordering medication stock and office equipment to enable efficient packing from suppliers when required.

About you:

• Ability to maintain confidentiality and act within professional boundaries.
• Experience of communicating clearly and effectively with service users and team members.
• A commitment to seek learning opportunities to improve and broaden your own professional knowledge and skills and to contribute to and where relevant oversee the learning of others.
• Excellent communication skills and organisational skills.
• Willingness to actively participate in regular supervision.
• Willingness to attend induction training and ongoing development training.
• IT literacy, including use of Microsoft packages and databases.

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary is subject to review in line with the 2025/26 pay award.

Salary Range (pro rata if part time): CGL SPOT (20) (£26,091.00 - £26,091.00)

Interview Date: 22/5/2026

Closing Date: 13/5/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Liv Jaremi | liv.jaremi@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.