Community Engagement Courier in Manchester

Change Grow Live Manchester is an integrated drug and alcohol service providing a range of interventions and treatment options for people experiencing problems with substance misuse, regardless of substance or age. We have an exciting opportunity for a committed individual to support our Greater Manchester services as a Community Engagement Courier. You will work with our existing teams in Tameside and Manchester, to support with the efficient delivery of prescriptions and other clinical items to locations across the boroughs of Tameside and Manchester. This will include organising items for delivery, planning routes to optimise travel time, and building positive relationships with our stakeholders.

A full UK driving licence and access to a vehicle, along with a commitment to confidentiality, safeguarding, and continuous professional development, are essential. You will be provided with a full induction, training, and supervision. We support all staff with their ongoing learning and development.

Where: Manchester

Hours: Part Time, 22.5 hrs per week

Contract Type: Permanent

Salary: £25,077.00 per annum (based on full‑time hours, pro rata for part time)

Responsibilities

• To collect and deliver clinical items including but not limited to prescriptions, nicotine replacement therapies, vaping equipment, blood products, across Tameside and Manchester.
• Securely pack goods into the agreed delivery vehicle in an organised manner that matches the order in which the deliveries will be made.
• Ensure all clinical items and prescriptions are stored securely during transit.
• Work flexibly across operational sites within an agreed number of hours as required, maintaining the most appropriate level of service provision.
• Work towards developing the role with the appropriate support to include possible service‑user interventions, including Carbon Monoxide testing, prison‑gate pick‑ups, inpatient rehab/detox visits.

About you:

• Good people skills and willingness to work flexibly as part of a team.
• A clear understanding of the need for and ability to deliver quality services.
• Experience of working in a customer‑service environment.
• Ability to coordinate delivery routes around Greater Manchester.
• Basic knowledge of handheld devices and relevant electronic applications.
• Good awareness of confidentiality, data protection and security of goods.
• Some knowledge, or willingness to learn about safeguarding and how to escalate concerns.
• Knowledge of local services and geography.
• A full UK driving licence, Business Insurance and access to vehicle is required for this role.

What we will give to you:

• 25 days holiday (+ bank holidays) rising with each year’s service (capped at 30 days) pro rata.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• A great selection of benefits including discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Refer a friend scheme and receive generous vouchers if candidate is successful.
• Expenses policy for miles accrued.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you. If you would like to know more about the position, please contact the recruiting manager by telephone. We also welcome informal visits arranged via the recruiting manager. Direct applications only — we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.