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- Tasks: Support our team by managing calls, emails, and social media for a tobacco addiction service.
- Company: Join Be Smoke Free, a compassionate team dedicated to promoting wellbeing in Manchester.
- Benefits: Enjoy 25 days holiday, flexible working, wellness hours, and great discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Exciting career development opportunities await in a friendly and dynamic team.
The predicted salary is between 21000 - 30000 £ per year.
Be Smoke Free is a specialist nurse‑led tobacco addiction service run by Change Grow Live in partnership with Manchester Health Care Commissioning Service and Manchester City Council. Our aim is to raise awareness of the negative effects of smoking and to promote wellbeing in workplaces and other organisations across the city. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for an Administrator to join our team. You’ll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels. We’re looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.
Where
- Manchester
- Hours: Full Time, 37.5h per week
- Salary: £25,077.00
- Contract Type: Fixed Term Contract of 12 months
About the role
- Be the first point of contact within the service
- Process referrals through our Quit Manager system, ensuring that new email and telephone referrals are processed
- Provide new and existing service users with a friendly and welcoming experience, ensuring that queries are dealt with promptly and efficiently
- Help to record team meeting minutes and help to maintain shared spreadsheets
- Collate, monitor, and report data/information and statistics as required
- Help to manage our social media channels, providing responses to comments and messages where appropriate
- Ensure that all admin, record‑keeping, and communication within the project are maintained
About you
- Ability to maintain confidentiality and act within professional boundaries
- Experience of communicating clearly and effectively with service users and team members
- Good interpersonal and communication skills and a willingness to work flexibly as part of a team
- Confident and effective communication skills, both verbally and in writing and solid numeric skills
- Willingness to attend induction training and ongoing development training
- Understanding of Tobacco Addiction services (desirable but not essential)
- Experience of working in an office environment (desirable but not essential)
What we will give to you
- 25 days holiday (+ bank holidays) rising by 1 day for each year’s service, capped at 30 days pro rata
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme and receive generous vouchers if candidate is successful
Please read attached Job Description for a more detailed outline of responsibilities and Person Specification. If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. Direct applications only — we will not be engaging agencies for this vacancy. Please note this role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Contact: Liv Jaremi – liv.jaremi@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
Administrator - Be Smoke Free in Manchester employer: Change Grow Live
Contact Detail:
Change Grow Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Be Smoke Free in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Be Smoke Free and Change Grow Live. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and communication skills. Think about examples from your past experiences that highlight your ability to handle queries and work as part of a team.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Be open and compassionate, just like the values of Be Smoke Free. This will help you stand out and show that you’re a great fit for the team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Administrator - Be Smoke Free in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your values align with ours.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've communicated effectively or managed tasks in previous roles, especially if they relate to admin work.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand – we want to get to know you without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Change Grow Live
✨Know the Mission
Before your interview, take some time to understand Be Smoke Free's mission and core values. Familiarise yourself with their focus on compassion and boldness, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As an Administrator, you'll need to communicate effectively with service users and team members. Prepare examples of how you've successfully handled communication in previous roles, whether it's through phone calls, emails, or face-to-face interactions.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with managing tasks like processing referrals and maintaining records. Bring up specific instances where your organisational skills made a difference, especially in a busy office environment.
✨Engage with Their Social Media
Since managing social media channels is part of the role, show your enthusiasm by engaging with Be Smoke Free's online presence before the interview. Mention any relevant ideas you have for improving their social media engagement during your conversation.