At a Glance
- Tasks: Lead quality and governance initiatives to support individuals on their recovery journey.
- Company: Change Grow Live, a charity dedicated to making a difference in people's lives.
- Benefits: 25 days holiday, wellness hours, pension scheme, and discounts on shopping and holidays.
- Other info: Opportunities for training, career development, and progression.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: Excellent communication skills, proactive attitude, and strong time management.
The predicted salary is between 31500 - 38500 £ per year.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
ResoLUTiONs is looking for a motivated, innovative and values driven individual, who will drive Quality & Governance in a busy and dynamic service committed to supporting people with drug and/or alcohol issues on their recovery journey.
Where: Luton
Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- Lead mortality investigations within the service and produce internal and external reports (for example, coroners reports and CQC notifications)
- Maintain internals records in regards to CQC report submissions
- Provide quality assurance (QA) support for external facing reports
- Train and coach managers in investigation and report writing skills
- Triage and identify risk to the organisation and service users
- Work alongside local and regional leadership teams to support improvement planning
- Recognise when policies and procedures aren't working and increasing risk to the organisation and/or service users
- Oversee the quality of the incident reporting process and investigation procedures
About you:
- Be an excellent communicator, both verbal and written with good IT skills
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Contribute to the overall performance of the service to ensure that contractual output targets are achieved
- Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority
- Develop good communication networks to share learning across the region and the organisation
- Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme and receive £250 in vouchers if candidate is successful.
Please read attached Job Description for a more detailed outline of responsibilities and Person Specifications.
Direct applications only; we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
A note about using AI in your application: AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Salary Range (pro rata if part time): CGL points 32 to 34 (£37,088.51 - £39,129.53)
Interview Date: 3/9/2026
Closing Date: 20/8/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Austin Sanderson | austin.sanderson@cgl.org.uk | 07867492276
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Quality Lead in Luton employer: Change Grow Live
Change Grow Live is an exceptional employer, offering a supportive and compassionate work culture that prioritises the well-being of both employees and service users. Located in Bromley, this role provides meaningful opportunities for personal and professional growth, with a focus on making a positive impact in the community. Employees benefit from a competitive salary, generous leave, and the chance to collaborate with dedicated professionals in the field of recovery support.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Lead in Luton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Change Grow Live.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Change Grow Live.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Change Grow Live, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Lead in Luton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Change Grow Live.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Change Grow Live.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Change Grow Live. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Change Grow Live. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Change Grow Live
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Change Grow Live’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
