At a Glance
- Tasks: Support community outreach and help individuals on their smoke-free journey.
- Company: Join Change Grow Live, a community-focused charity making a real difference.
- Benefits: Wellness support, training opportunities, 25 days leave, and discounts on various services.
- Other info: Flexible working patterns to maintain a healthy work-life balance.
- Why this job: Make a meaningful impact in diverse communities while promoting healthier lifestyles.
- Qualifications: Passionate about community wellbeing and strong communication skills.
The predicted salary is between 28000 - 29000 £ per year.
At Change Grow Live, we’re more than a charity – we’re a community. A place where people thrive, learn, grow, and belong. We thrive by recruiting for success and creating the conditions for people to do their best work. We recognise and reward effort, promote agility and flexibility, and create safe, healthy environments for all. Together, we’re identifying and supporting future talent and leaders who will help us deliver our mission: to support people to change the direction of their lives, grow as individuals, and live life to its full potential.
We’re excited to be recruiting for our SmokeFree Croydon service — and we’re looking for an Engagement & Referral Support Worker to join us on this journey. This is a fantastic opportunity to support a specialist stop smoking service focused on improving health outcomes and reducing health inequalities across Croydon. You’ll play an important role in supporting outreach, engagement, referral pathways, and community-based activities — helping people access the support they need to make positive lifestyle changes.
Working alongside Smoke Free Advisors and partner organisations, you’ll support individuals from diverse communities, including those accessing mental health, substance misuse, homelessness, and wider wellbeing services. Through compassionate engagement and community connection, you’ll help improve accessibility, increase referrals, and support people on their smoke‑free journey. This is a fixed term role until 31/03/2027, working 12 hours per week.
Working in Croydon means being part of a vibrant, diverse, and dynamic community with a strong local identity. It’s a borough full of energy, resilience, and opportunity — where you’ll have the chance to make a meaningful impact on people’s lives while working alongside passionate partners and community organisations committed to improving health and wellbeing.
Location & Contract
- Location: Croydon
- Hours: 12 per week
- Contract: Fixed Term until 31/03/2027
Responsibilities
- Supporting community outreach sessions, engagement activities, and local awareness events across Croydon.
- Promoting the benefits of stopping smoking and encouraging referrals into SmokeFree Croydon services.
- Supporting Smoke Free Advisors during outreach clinics, campaigns, and partnership activities.
- Helping service users access support through referral processing, appointment booking, and follow‑up engagement.
- Providing brief advice, health promotion messaging, and encouragement around healthier lifestyles.
- Supporting underserved communities, including individuals accessing mental health, substance misuse, and homelessness services.
About You
- Passionate about supporting people and improving community wellbeing.
- Friendly, approachable, and able to engage with people in a respectful and non‑judgemental way.
- Interested in community engagement, behavioural support, and public health.
- A strong communicator with good interpersonal and relationship‑building skills.
What We Offer
- Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
- We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
- Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
- Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
- Join a supportive, values‑led team where you’ll feel encouraged and valued from your very first day.
- Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
- Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.
Salary
CGL points 20 to 21 (£26,091.00 - £26,502.53) Outer London Weighting (£2,195.72)
Engagement & Referral Support Worker in London employer: Change Grow Live
At Change Grow Live, we pride ourselves on being more than just a charity; we are a thriving community dedicated to supporting individuals in their journey towards healthier lifestyles. Located in the vibrant borough of Croydon, our Engagement & Referral Support Worker role offers a unique opportunity to make a meaningful impact while enjoying a supportive work culture that prioritises employee wellbeing and development. With benefits such as a dedicated Wellness Hour, extensive training opportunities, and a commitment to work-life balance, we ensure that our team members feel valued and empowered from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement & Referral Support Worker in London
✨Tip Number 1
Get to know the community! Spend some time understanding the local issues and the people you’ll be working with. This will help you connect better during interviews and show that you’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Change Grow Live on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about building those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to community engagement and support work. Think about real-life examples where you’ve made an impact, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Change Grow Live community.
We think you need these skills to ace Engagement & Referral Support Worker in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for community wellbeing and how it aligns with our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Show us how your background in community engagement or public health makes you a perfect fit for the Engagement & Referral Support Worker role.
Show Your Commitment:We love candidates who are genuinely interested in making a difference. Use your application to demonstrate your commitment to supporting underserved communities and improving health outcomes in Croydon.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing talent we’re bringing on board!
How to prepare for a job interview at Change Grow Live
✨Know the Mission
Before your interview, take some time to understand Change Grow Live's mission and values. Familiarise yourself with their community-focused approach and how they support individuals in making positive lifestyle changes. This will help you align your answers with their goals during the interview.
✨Show Your Passion
As an Engagement & Referral Support Worker, your passion for supporting people is crucial. Be ready to share personal experiences or stories that highlight your commitment to community wellbeing. This will demonstrate your genuine interest in the role and the impact you can make.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Think of examples where you've successfully engaged with diverse communities or supported individuals facing challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, community engagement strategies, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
