At a Glance
- Tasks: Welcome and support individuals in their recovery journey at our Liverpool hub.
- Company: Join Change Grow Live, a compassionate organisation dedicated to helping others.
- Benefits: Full-time role with competitive salary and opportunities for training and development.
- Other info: Dynamic role with varied responsibilities and the chance to connect with diverse individuals.
- Why this job: Make a real difference by creating a safe and inclusive environment for those in need.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
The predicted salary is between 24000 - 26000 £ per year.
Be the person who makes someone feel welcome. Walking into a drug and alcohol service can feel like a big step. The way someone is welcomed can make all the difference.
As a Duty Worker / Recovery Champion, you’ll be one of the first people someone meets when they arrive at our Liverpool Croxteth Hub. You’ll create a calm, safe and inclusive environment where people feel respected, listened to and supported without judgement. This is a varied frontline role where no two days will be the same. You’ll combine practical recovery support, harm reduction, initial assessments and front-of-house responsibilities, helping people access the right support at the right time.
You’ll speak with people at different stages of their recovery journey, offering encouragement, practical guidance and conversations that build confidence and motivation. You’ll provide brief advice on harm reduction, safer substance use and safer sex, and support people to access needle exchange and naloxone. Training will be provided, so you don’t need to know everything from day one.
You’ll encourage people to attend appointments, groups and clinics, introduce them to recovery communities, mutual aid and peer support, and connect them with other services when they need additional help. Alongside this, you’ll help the hub run smoothly. You’ll welcome visitors, support appointment check-ins, manage the flow of people through the service and help maintain a safe, organised and welcoming environment.
Location: Croxteth Hub, Liverpool
Contract: Permanent
Hours: Full time, 37.5 hours per week. The role includes some evening and weekend working as part of a rota.
What you’ll bring:
- You may have lived experience of recovery, experience of supporting others, or a strong interest in developing a career within health, social care or substance use services.
- What matters most is your ability to connect with people and treat everyone with dignity.
- A compassionate, empathetic and non-judgemental approach.
- Strong communication skills and the confidence to engage with different people.
- The ability to remain calm and professional in a busy environment.
- An understanding of confidentiality and appropriate professional boundaries.
- A willingness to learn, complete training and work collaboratively as part of a team.
- Experience or understanding of harm reduction, naloxone, needle exchange or recovery services would be valuable, but it is not essential.
Why this role matters:
You’ll help reduce stigma and remove barriers to treatment. Sometimes that will mean providing practical information. Sometimes it will mean helping someone take the next step in their recovery. Often, it will begin by simply making them feel welcome.
At Change Grow Live, our values guide everything we do: Be open. Be compassionate. Be bold.
This opportunity is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Reception / Recovery Champion in Liverpool employer: Change Grow Live
Change Grow Live is an exceptional employer, offering a supportive and compassionate work culture that prioritises the well-being of both employees and service users. Located in Bromley, this role provides meaningful opportunities for personal and professional growth, with a focus on making a positive impact in the community. Employees benefit from a competitive salary, generous leave, and the chance to collaborate with dedicated professionals in the field of recovery support.
StudySmarter Expert Advice🤫
We think this is how you could land Reception / Recovery Champion in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Change Grow Live.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Change Grow Live!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Change Grow Live, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Change Grow Live or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Reception / Recovery Champion in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Change Grow Live:Before hitting send, make sure to tailor your application specifically to Change Grow Live! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Change Grow Live
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
