At a Glance
- Tasks: Welcome visitors and provide support in a compassionate, inclusive environment.
- Company: Join Change Grow Live, a supportive organisation making a real difference.
- Benefits: Full training provided, competitive salary, and a chance to make an impact.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Help people take their first steps towards recovery and change lives.
- Qualifications: Experience in customer service or a passion for supporting others is a plus.
The predicted salary is between 26296 - 27165 £ per year.
The first welcome can shape everything that follows. Walking into a drug and alcohol service can feel like a significant step. As our Front of House / Administrator, you’ll make sure everyone entering our Croxteth Hub is welcomed with warmth, compassion and dignity.
You’ll be a trusted first point of contact, creating a calm, safe and inclusive environment where people feel listened to, respected and supported without judgement.
This is more than a traditional reception or administration role. You’ll combine excellent front-of-house support with meaningful service user engagement, helping people feel confident about accessing treatment and connecting them with the right support. You’ll welcome visitors, respond to initial enquiries, coordinate appointments and help manage the flow of a busy service. You’ll handle incoming calls, maintain accurate and confidential records, update databases and make sure reception and waiting areas remain organised, informative and welcoming. You’ll also have positive, recovery-focused conversations with people accessing the service. You’ll provide practical information, complete initial triages and offer brief advice around harm reduction, safer substance use and safer sex. Full training will be provided. You’ll promote awareness of naloxone, encourage people to attend keywork sessions, groups and clinics, and connect them with recovery communities, peer support, mutual aid and relevant partner organisations. Working closely with colleagues, you’ll support service communication, encourage feedback from people using the service and contribute to meetings, training and the wider organisation of the Croxteth Hub.
Location: Croxteth Hub, Liverpool
Hours: Full time, 37.5 hours per week. The role includes some evening and weekend working as part of a rota.
What you’ll bring:
- You may have experience in reception, administration, customer service, health or social care.
- You may also bring lived experience or a strong personal commitment to supporting people affected by drug and alcohol use.
- What matters most is how you work with people. You’ll be approachable, compassionate and organised, with the confidence to communicate with people from different backgrounds.
- You’ll understand the importance of confidentiality and professional boundaries and be able to remain calm and focused when the service is busy.
- You’ll also bring strong written and verbal communication skills.
- Good IT skills and confidence using office systems and databases.
- The ability to prioritise tasks and maintain accurate records.
- A flexible, collaborative approach and the confidence to work independently when required.
- Experience within a healthcare, social care or substance use service would be valuable.
- An administration or IT qualification and experience of working with prescriptions would also be welcomed, but are not essential.
Why this role matters:
You’ll help remove barriers, reduce stigma and make treatment feel more accessible. Sometimes that will mean answering a question or helping someone find the right appointment. At other times, it will mean listening, offering reassurance or helping someone take their first step towards change.
At Change Grow Live, our values guide everything we do: Be open. Be compassionate. Be bold.
Salary Range (pro rata if part time): CGL points 20 to 21 (£26,296.03 - £27,165.10)
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Front of House/Administrator in Liverpool employer: Change Grow Live
Change Grow Live is an exceptional employer, offering a supportive and compassionate work culture that prioritises the well-being of both employees and service users. Located in Bromley, this role provides meaningful opportunities for personal and professional growth, with a focus on making a positive impact in the community. Employees benefit from a competitive salary, generous leave, and the chance to collaborate with dedicated professionals in the field of recovery support.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House/Administrator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Change Grow Live. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Change Grow Live before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House/Administrator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Change Grow Live:Your cover letter is your chance to shine! Tell us why you want to work at Change Grow Live specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Change Grow Live!
How to prepare for a job interview at Change Grow Live
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
