Apprentice Administrator in Kilburn

Join Change Grow Live in London as an Apprentice Administrator! At Change Grow Live, we’re a charity dedicated to empowering individuals and creating lasting positive change in their lives. Guided by the values Be Open, Be Compassionate, and Be Bold, our team works to support people in changing the direction of their lives, growing as individuals, and living life to its fullest potential. As an apprentice with CGL, you have the opportunity to grow and learn whilst earning. For this role you will receive a total yearly salary of £27,007.50 for year one. There is no age limit on being an apprentice so if you are interested in building a career with us, apply now!

We’re looking for passionate individuals to help us make a meaningful impact. If you’re eager to contribute to a compassionate, supportive environment, this role is perfect for you! During your apprenticeship, you will be working towards the Customer Care Practitioner Level 2 over the duration of 15 months.

Responsibilities

What You’ll Learn During Your Apprenticeship:

• As first point of contact within the service, ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Ensure effective processing of correspondence, diary management and scheduling of meetings.
• Minute take at team and other meetings.
• Assist with the maintenance of a general filing system within the project.
• Assist in monitoring and ordering to meet office requirements.
• Assist in maintaining and balancing local petty cash systems under the direction of the administrators.
• Carry out photocopying as required.
• Assist admin in ensuring record-keeping and communication within the project are maintained.
• Gain an understanding of operational requirements of the project base & Senior Management as required, e.g. room bookings, travel arrangements.

Support with your studies: 1 day per week will be provided for dedicated study time. If additional study time is required then this can be negotiated with Line Management.

General terms of reference:

• Work flexibly across operational sites as required.
• Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
• Seek to improve personal performance, contribution, knowledge and skills.
• Participate in appraisal, training and supervision processes.
• Keep abreast of developments in services, legislation and practice relevant to the relevant client group.
• Ensure the implementation of all CGL policies.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the grade of the post.

We’re looking for someone with:

• An interest in the social care field, particularly in substance use and recovery.
• Strong teamwork and interpersonal skills, with a willingness to collaborate with managers, colleagues, and peers to achieve shared goals.
• Effective time management and the ability to work independently when needed.
• Familiarity with IT applications such as Microsoft Word and Excel.
• A commitment to personal and professional development, with a proactive approach to learning.
• A passion for creating positive outcomes for the people we support and for yourself.

What We’ll Offer You:

• 25 days of holiday (+ bank holidays), increasing annually for first five years.
• A paid “Wellness” hour each week, along with access to a Wellness Hub and Employee Assistance Program.
• A contributory pension scheme.
• Access to a wide range of benefits, including discounts on shopping, cinema, holidays, and more.
• A friendly and supportive team environment.
• Opportunities for training, career development, and progression.
• A Refer-a-Friend scheme.
• Protected Learning Time.

If this sounds like the opportunity you’ve been looking for, and you’re ready to start your apprenticeship journey with Change Grow Live, we’d love to hear from you.

Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. To be eligible for this apprenticeship you must be either a Camden resident, a former Camden secondary school student or Camden care experienced.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.