At a Glance
- Tasks: Support community outreach and help individuals access smoke-free services.
- Company: Change Grow Live, a community-focused charity dedicated to improving lives.
- Benefits: Wellness support, training opportunities, 25 days annual leave, and discounts.
- Other info: Join a supportive team with flexible working patterns and career growth potential.
- Why this job: Make a real difference in people's lives while promoting health and wellbeing.
- Qualifications: Passionate about community support and strong communication skills.
The predicted salary is between 28000 - 29000 £ per year.
At Change Grow Live, we’re more than a charity – we’re a community. A place where people thrive, learn, grow, and belong. We thrive by recruiting for success and creating the conditions for people to do their best work. We recognise and reward effort, promote agility and flexibility, and create safe, healthy environments for all. Together, we’re identifying and supporting future talent and leaders who will help us deliver our mission: to support people to change the direction of their lives, grow as individuals, and live life to its full potential.
We’re excited to be recruiting for our SmokeFree Croydon service — and we’re looking for an Engagement & Referral Support Worker to join us on this journey. This is a fantastic opportunity to support a specialist stop smoking service focused on improving health outcomes and reducing health inequalities across Croydon. You’ll play an important role in supporting outreach, engagement, referral pathways, and community-based activities — helping people access the support they need to make positive lifestyle changes. Working alongside Smoke Free Advisors and partner organisations, you’ll support individuals from diverse communities, including those accessing mental health, substance misuse, homelessness, and wider wellbeing services. Through compassionate engagement and community connection, you’ll help improve accessibility, increase referrals, and support people on their smoke‑free journey.
This is a fixed term role until 31/03/2027, working 12 hours per week. Working in Croydon means being part of a vibrant, diverse, and dynamic community with a strong local identity. It’s a borough full of energy, resilience, and opportunity — where you’ll have the chance to make a meaningful impact on people’s lives while working alongside passionate partners and community organisations committed to improving health and wellbeing.
Location & Contract
- Location: Croydon
- Hours: 12 per week
- Contract: Fixed Term until 31/03/2027
Responsibilities
- Supporting community outreach sessions, engagement activities, and local awareness events across Croydon.
- Promoting the benefits of stopping smoking and encouraging referrals into SmokeFree Croydon services.
- Supporting Smoke Free Advisors during outreach clinics, campaigns, and partnership activities.
- Helping service users access support through referral processing, appointment booking, and follow‑up engagement.
- Providing brief advice, health promotion messaging, and encouragement around healthier lifestyles.
- Supporting underserved communities, including individuals accessing mental health, substance misuse, and homelessness services.
About You
- Passionate about supporting people and improving community wellbeing.
- Friendly, approachable, and able to engage with people in a respectful and non‑judgemental way.
- Interested in community engagement, behavioural support, and public health.
- A strong communicator with good interpersonal and relationship‑building skills.
What We Offer
- Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
- We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
- Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
- Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
- Join a supportive, values‑led team where you’ll feel encouraged and valued from your very first day.
- Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
- Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.
Salary
CGL points 20 to 21 (£26,091.00 - £26,502.53) Outer London Weighting (£2,195.72)
Engagement & Referral Support Worker employer: Change Grow Live
At Change Grow Live, we pride ourselves on being more than just a charity; we are a thriving community dedicated to supporting individuals in their journey towards healthier lifestyles. Located in the vibrant borough of Croydon, our work culture fosters inclusivity and personal growth, offering extensive training and development opportunities alongside a supportive team environment. With benefits such as a dedicated Wellness Hour, generous annual leave, and a commitment to work-life balance, we ensure that our employees feel valued and empowered to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement & Referral Support Worker
✨Tip Number 1
Get to know the community! Spend some time understanding the local issues and the people you’ll be working with. This will help you connect better during interviews and show that you’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Change Grow Live on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about building those connections!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to community engagement and support. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to support the community.
We think you need these skills to ace Engagement & Referral Support Worker
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting people and improving community wellbeing shine through. We want to see how much you care about making a difference in people's lives!
Be Personable:Remember, this role is all about engagement! Use a friendly and approachable tone in your application. We’re looking for someone who can connect with diverse communities, so make sure your personality comes across.
Highlight Relevant Experience:Make sure to showcase any experience you have in community engagement, public health, or support work. We love seeing how your background aligns with our mission, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Change Grow Live
✨Know the Mission
Before your interview, take some time to really understand Change Grow Live's mission and values. They’re all about community support and improving wellbeing, so think about how your passion for helping others aligns with their goals. This will show that you’re not just looking for any job, but that you genuinely care about making a difference.
✨Showcase Your Communication Skills
As an Engagement & Referral Support Worker, strong communication is key. Prepare examples of how you've effectively engaged with diverse communities in the past. Think about times when you’ve built relationships or provided support in a non-judgemental way. This will help demonstrate that you have the interpersonal skills they’re looking for.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially related to community engagement and support. Practice responses that highlight your problem-solving abilities and compassion. For instance, how would you approach someone who is hesitant to seek help? This will show that you can think on your feet and are ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of outreach activities they run, or how they measure success in their programmes. This shows your interest in the role and helps you gauge if it’s the right fit for you too.
