Clinical Administrator in Dagenham

Help Deliver Safe, Effective Clinical Services Behind the Scenes. At Change Grow Live, we believe that every person deserves the opportunity to make positive changes in their life. While our frontline teams work directly with service users, it is the expertise, accuracy and dedication of our administrative teams that help ensure those services run safely, effectively and efficiently. We're looking for an organised and proactive Clinical Administrator to join our Dagenham service. This is an exciting opportunity to play a vital role in supporting the safe delivery of prescribing services, working closely with clinicians, recovery teams, pharmacies and managers to ensure high standards of clinical administration and governance. If you're someone who enjoys working with data, systems and processes, whilst making a meaningful contribution to healthcare and recovery services, we'd love to hear from you.

Location: Dagenham

Hours: Full time, 37.5

Contract: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

• Supporting the safe and timely administration of prescribing services.
• Processing and managing prescribing documentation and FP10 prescription workflows.
• Working closely with pharmacies and clinical colleagues to ensure smooth prescribing processes.
• Maintaining accurate records, databases and clinical information systems.
• Producing reports and analysing prescribing data to support service performance and governance.
• Becoming a key user of the service's case management and reporting systems.
• Providing guidance and training to colleagues on system use and data processes.
• Supporting data quality, compliance and information governance requirements.
• Assisting with service reporting and responding to ad-hoc information requests.
• Supporting wider administrative functions within the service where required.

About You

We're looking for someone who combines excellent attention to detail with strong organisational and communication skills. You'll bring:

• Experience working within an administrative, healthcare, clinical or data-focused environment.
• Strong IT skills, including confidence using Microsoft Office, particularly Excel.
• Experience maintaining databases, information systems or case management systems.
• The ability to analyse information and produce accurate reports.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication and relationship-building skills.
• A proactive and solution-focused approach to work.
• The ability to work independently whilst also contributing positively to a wider team.
• A commitment to confidentiality, information governance and high-quality service delivery.
• The ability to travel across North Northamptonshire and work from different service locations as required.
• Experience supporting prescribing services, healthcare administration or working within substance misuse services would be advantageous but is not essential.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role. Direct applications only; we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Jane Lee | jane.lee@cgl.org.uk | 07584386739

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.