At a Glance
- Tasks: Be the friendly face of our charity, welcoming and supporting service users.
- Company: Join Change Grow Live, a charity dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, wellness hours, and a supportive team environment.
- Other info: Opportunities for training, career development, and a generous refer-a-friend scheme.
- Why this job: Make a real impact by helping others access vital support and care.
- Qualifications: Good IT skills, strong communication, and a passion for helping people.
Believe in People? The best people have one thing in common. They care. Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Receptionist / Administrator to join our Dagenham Service. As our Receptionist and Administrator, you’ll be the first point of contact for people accessing our service - creating a warm, professional and responsive experience from the moment they call or arrive. You’ll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Barking and Dagenham live healthier lives. This is not simply reception. It is connection, coordination and better health—combined.
Where: Dagenham
Contract: Permanent
Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
- Welcome people and respond to telephone, email and face-to-face enquiries.
- Coordinate appointments and maintain electronic diaries.
- Record contacts accurately on our case management systems.
- Provide clear information and signpost people to the right support.
- Keep reception areas welcoming, organised and up to date.
- Support feedback, correspondence and wider team administration.
Your work will help ensure every person receives a prompt, respectful and well-organised service.
About You:
- Knowledge of general office procedures.
- IT literacy including proficiency in word processing, excel spreadsheets and data entry.
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
- Solid numeric skills.
- Good organisational skills.
What we will give to you:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
- Contributory pension scheme.
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Generous Refer-a-Friend Scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL SPOT (20) (£26,296.03 - £26,296.03)
ILW / OLW /Fringe
Outer London Weighting (£2,250.61)
If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:
Jane Lee | jane.lee@cgl.org.uk | 07584386739
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Administrator Receptionist in Dagenham employer: Change Grow Live
Change Grow Live is an exceptional employer, offering a supportive and compassionate work culture that prioritises the well-being of both employees and service users. Located in Bromley, this role provides meaningful opportunities for personal and professional growth, with a focus on making a positive impact in the community. Employees benefit from a competitive salary, generous leave, and the chance to collaborate with dedicated professionals in the field of recovery support.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Receptionist in Dagenham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Change Grow Live!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Change Grow Live.
We think you need these skills to ace Administrator Receptionist in Dagenham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Change Grow Live. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Change Grow Live and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Change Grow Live. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Change Grow Live's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Change Grow Live
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Change Grow Live.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Change Grow Live will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Change Grow Live and how you would contribute to adapting HR strategies.
