At a Glance
- Tasks: Support community outreach and help individuals access smoke-free services.
- Company: Join Change Grow Live, a vibrant charity focused on community wellbeing.
- Benefits: Enjoy 25 days annual leave, wellness support, and professional development opportunities.
- Other info: Flexible working patterns available to maintain work-life balance.
- Why this job: Make a real impact in your community while promoting healthier lifestyles.
- Qualifications: Passionate about community support and strong communication skills required.
The predicted salary is between 26091 - 26502 £ per year.
At Change Grow Live, we’re more than a charity – we’re a community. A place where people thrive, learn, grow, and belong. We thrive by recruiting for success and creating the conditions for people to do their best work. We recognise and reward effort, promote agility and flexibility, and create safe, healthy environments for all. Together, we’re identifying and supporting future talent and leaders who will help us deliver our mission: to support people to change the direction of their lives, grow as individuals, and live life to its full potential.
About the Opportunity:
We’re excited to be recruiting for our SmokeFree Croydon service — and we’re looking for an Engagement & Referral Support Worker to join us on this journey. This is a fantastic opportunity to support a specialist stop smoking service focused on improving health outcomes and reducing health inequalities across Croydon. You’ll play an important role in supporting outreach, engagement, referral pathways, and community-based activities — helping people access the support they need to make positive lifestyle changes. Working alongside Smoke Free Advisors and partner organisations, you’ll support individuals from diverse communities, including those accessing mental health, substance misuse, homelessness, and wider wellbeing services. Through compassionate engagement and community connection, you’ll help improve accessibility, increase referrals, and support people on their smoke-free journey. This is a fixed term role until 31/03/2027, working 12 hours per week.
Working in Croydon means being part of a vibrant, diverse, and dynamic community with a strong local identity. It’s a borough full of energy, resilience, and opportunity — where you’ll have the chance to make a meaningful impact on people’s lives while working alongside passionate partners and community organisations committed to improving health and wellbeing.
We Thrive Together:
- Everyone experiences a sense of belonging, where every voice counts.
- We are inclusive, engaging and connecting at all levels.
- We foster open, transparent, and people-focused cultures where we live our values every day.
- We deliver world-class learning and development services that help people grow professionally and personally — because when you thrive, we thrive.
Location: Croydon
Hours: 12 per week
Contract: Fixed Term until 31/03/2027
Responsibilities
What You’ll Be Doing:
- Supporting community outreach sessions, engagement activities, and local awareness events across Croydon.
- Promoting the benefits of stopping smoking and encouraging referrals into SmokeFree Croydon services.
- Supporting Smoke Free Advisors during outreach clinics, campaigns, and partnership activities.
- Helping service users access support through referral processing, appointment booking, and follow-up engagement.
- Providing brief advice, health promotion messaging, and encouragement around healthier lifestyles.
- Supporting underserved communities, including individuals accessing mental health, substance misuse, and homelessness services.
About You:
We’re looking for someone who is:
- Passionate about supporting people and improving community wellbeing.
- Friendly, approachable, and able to engage with people in a respectful and non-judgemental way.
- Interested in community engagement, behavioural support, and public health.
- A strong communicator with good interpersonal and relationship-building skills.
What We Offer:
- Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
- We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
- Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
- Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
- Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
- Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
- Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.
Ready to Apply?
If this sounds like you and you’d like to join us in creating a smoke-free future for Croydon, we’d love to hear from you. When applying, please make sure your supporting statement reflects the role responsibilities and person specification — this helps us understand how your skills and experiences align. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Direct applications only; we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Engagement & Referral Support Worker in Croydon employer: Change Grow Live
At Change Grow Live, we pride ourselves on being more than just a charity; we are a vibrant community dedicated to fostering personal growth and wellbeing. Our supportive work culture prioritises inclusivity and professional development, offering extensive training and wellness resources to ensure our employees thrive both personally and professionally. Located in the dynamic borough of Croydon, this role as an Engagement & Referral Support Worker provides a unique opportunity to make a meaningful impact while enjoying a healthy work-life balance and a range of employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement & Referral Support Worker in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Change Grow Live's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your engagement skills! Since this role is all about connecting with people, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support individuals on their smoke-free journey.
✨Tip Number 3
Prepare some questions for your interview! Think about what you want to know about the SmokeFree Croydon service and how you can contribute. Asking insightful questions shows that you're proactive and really care about making a difference.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Change Grow Live site. This way, we can easily track your application and get back to you quicker!
We think you need these skills to ace Engagement & Referral Support Worker in Croydon
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure your supporting statement is spot on! Highlight how your skills and experiences match the role responsibilities and person specification. This helps us see why you’re the perfect fit for the Engagement & Referral Support Worker position.
Show Your Passion:We love seeing genuine enthusiasm! Share your passion for community wellbeing and how you’ve engaged with diverse communities in the past. It’s all about connecting with people, so let that shine through in your application.
Be Clear and Concise:Keep it simple! Use clear language and avoid jargon. We want to understand your experiences and skills without having to decipher complicated phrases. A straightforward approach goes a long way!
Apply Early:Don’t wait until the last minute! We might close the vacancy early if we get loads of applications, so get your application in as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Change Grow Live
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Engagement & Referral Support Worker. Familiarise yourself with the key aspects of community outreach, referral pathways, and how to support individuals from diverse backgrounds. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Passion for Community Wellbeing
During the interview, express your enthusiasm for supporting people and improving community health. Share personal experiences or examples that highlight your commitment to making a positive impact. This will resonate well with the interviewers, as they value candidates who align with their mission.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to engagement and support. Think of scenarios where you've successfully helped someone or navigated a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team, the SmokeFree Croydon service, or the community you’ll be working with. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Plus, it leaves a positive impression on the interviewers!
