At a Glance
- Tasks: Be the first point of contact, providing support and assessments to those in need.
- Company: Join Change Grow Live, a compassionate organisation dedicated to helping individuals transform their lives.
- Benefits: Enjoy a supportive team, ongoing training, career progression, and generous annual leave.
- Other info: Flexible role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in health or social care, strong assessment skills, and a compassionate approach.
The predicted salary is between 27861 - 32002 £ per year.
At Change Grow Live, we believe that with the right support, people can change the direction of their lives, grow as individuals and live life to their full potential. Every day our teams work alongside people experiencing challenges with drugs and alcohol, offering compassionate, evidence-based support that is rooted in respect, dignity and hope. Guided by our values – Be open, be compassionate and be bold – we create safe, supportive environments where people feel empowered to make positive changes.
We are looking for a motivated and compassionate Duty Worker to join our team and be at the frontline of our service. A Duty Worker is responsible for acting as the first point of contact within a service, managing incoming referrals, enquiries, and presentations, and ensuring individuals receive timely and appropriate support. The role typically involves carrying out triage, initial and comprehensive assessments, and risk screenings, while providing immediate advice, harm reduction, and crisis intervention where needed. Duty Workers play a key role in safeguarding, identifying and responding to risk, and liaising with partner agencies to coordinate care. They also support the wider team by stepping in to manage caseloads when required, helping to maintain continuity of care, and may facilitate psychosocial groups or brief interventions to promote engagement and recovery. Overall, they ensure the smooth day-to-day running of the service by prioritising demand, responding to urgent needs, and maintaining accurate records.
Location: Bromley
Salary: CGL points 23 to 28 (£27,861.26 - £32,002.35)
Contract: Fixed term - contract ends 31/03/2027
Key Responsibilities
- Act as the first point of contact for all new referrals and enquiries
- Complete initial and comprehensive assessments, including risk assessments and care planning
- Carry out triage and screening to determine appropriate support pathways
- Provide harm reduction advice and crisis support
- Manage daily duty systems, including phone and face-to-face support
- Facilitate and hold psychosocial groups to support recovery and engagement
- Step in to support team caseloads where necessary, ensuring service users continue to receive consistent care
- Liaise with partner agencies (e.g. healthcare, housing, criminal justice)
- Safeguard vulnerable individuals and follow safeguarding procedures
- Maintain accurate and timely case records
About You
- Has experience completing assessments within health, social care, or substance misuse services
- Has experience delivering or co-facilitating psychosocial interventions or group work
- Can manage competing demands in a busy environment
- Has strong assessment, care planning, and risk management skills
- Is empathetic, non-judgemental, and person-centred in approach
- Works well both independently and as part of a team
- Is flexible and willing to support wider team demands, including caseload cover
- Has good IT and record-keeping skills
What we offer
- A supportive and friendly team environment
- Ongoing training and professional development
- Opportunities for career progression
- Generous annual leave entitlement
- Access to wellbeing support
This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Duty Recovery Worker in Bromley employer: Change Grow Live
At Change Grow Live, we pride ourselves on being an excellent employer by fostering a supportive and compassionate work culture that empowers our Duty Recovery Workers to make a real difference in people's lives. Located in Bromley, we offer ongoing training, professional development, and generous annual leave, ensuring our team members have the resources they need to thrive both personally and professionally. Join us to be part of a dedicated team that values openness, compassion, and boldness in supporting individuals on their journey to recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Recovery Worker in Bromley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Change Grow Live.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Change Grow Live!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Change Grow Live, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Change Grow Live or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Duty Recovery Worker in Bromley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Change Grow Live:Before hitting send, make sure to tailor your application specifically to Change Grow Live! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Change Grow Live
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
