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- Tasks: Be the first point of contact and provide essential admin support to our team.
- Company: Join Change Grow Live, a compassionate organisation dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, flexible working, and wellness initiatives.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Good IT skills, communication abilities, and a willingness to learn.
- Other info: Friendly team environment with opportunities for career growth.
The predicted salary is between 21500 - 29500 £ per year.
At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.
We have an exciting opportunity for an Administrator to join our Birmingham service. Our Administrator team here at Change Grow Live Birmingham plays an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.
Acting as our first point of contact, our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.
About the role:
- Be the first point of contact within the service
- Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
- Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
- Complete effective processing of correspondence/data entry as required
- Minute take at partnership and clinical meetings as required
- Collate, monitor, and report data/information and statistics as required
- Carry out photocopying as required
- Ensure that all admin, record-keeping, and communication within the project are maintained
- Support team with incoming online and professional referrals
About you:
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Confident and effective communication skills, both verbally and in writing and solid numeric skills
- Excellent organisational and time management skills
- Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
- Be flexible to work across operational sites as required
- Minute taking experience would be an advantage
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day every year during your first five years’ service (based on fulltime hours).
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a Friend Scheme
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
Administrator in Birmingham employer: Change Grow Live
Contact Detail:
Change Grow Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Change Grow Live. Understand their mission and values, and think about how your skills as an Administrator can help them achieve their goals. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles. Think about examples from your past experiences where you demonstrated organisational skills, effective communication, and teamwork. We want to hear your stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. As the first point of contact, you want to convey that you’re friendly and ready to support service users and the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you align with our values of being open, compassionate, and bold!
Show Off Your Communication Skills: Since you'll be the first point of contact, it's crucial to demonstrate your confident communication skills. Use clear and concise language in your application to show us you can communicate effectively, both verbally and in writing.
Highlight Your Organisational Skills: As an Administrator, you'll need excellent organisational and time management skills. Share examples from your past experiences that showcase your ability to manage tasks efficiently and keep everything running smoothly.
Apply Directly Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Don't wait too long, as we might close the vacancy early if we receive a lot of applications!
How to prepare for a job interview at Change Grow Live
✨Know the Company Values
Before your interview, take some time to understand Change Grow Live's core values: being open, compassionate, and bold. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Interpersonal Skills
As an Administrator, you'll be the first point of contact for service users. Prepare to discuss your interpersonal skills and provide specific examples of how you've effectively communicated with others in previous roles. Highlight your ability to be non-judgemental and empathetic.
✨Demonstrate Organisational Skills
The role requires excellent organisational and time management skills. Be prepared to talk about how you prioritise tasks and manage your time effectively. You might even want to bring a brief example of a time when you successfully managed multiple responsibilities.
✨Prepare for Minute Taking
If you have experience in minute taking, be ready to discuss it! If not, consider familiarising yourself with the process. You could mention any relevant skills that would help you take effective minutes, such as attention to detail and good listening skills.
