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- Tasks: Be the friendly face of our service, providing admin support and helping service users.
- Company: Join Change Grow Live, a charity dedicated to making a real difference in people's lives.
- Benefits: Enjoy 25 days holiday, flexible working, wellness hours, and great discounts.
- Why this job: Make an impact while developing your skills in a supportive and compassionate environment.
- Qualifications: Basic office skills, IT literacy, and good communication are essential; minute-taking experience is a plus.
- Other info: This role is fixed-term for 12 months, with opportunities for training and career progression.
The predicted salary is between 19200 - 20400 £ per year.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for an Administrator to join our busy Bromley service. Our Admin and data team here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our team enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact, our Admin team are the face of our service, speaking with our service users face to face and via the telephone. They are non-judgemental, empathetic, and want to make a real difference to people's lives.
Where: Bromley
Full Time Hours: 37.5 per week
Full Time Salary Range: £23,251.47 - £24,466.99 (pro rata for part time hours)
Allowance: £2,163.27 Outer London Weighting
Contract Type: Fixed Term for 12 months
Responsibilities
- Be the first point of contact within the service, including reception.
- Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives.
- Ensure that telephone calls and visits from service users, outside agencies, and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
- Complete effective processing of correspondence/data entry as required.
- Minute take at partnership and clinical meetings as required.
- Collate, monitor, and report data/information and statistics as required.
- Carry out photocopying as required.
- Ensure that all admin, record-keeping, and communication within the project are maintained.
About you:
- Knowledge of general office procedures.
- IT literacy including proficiency in word processing, Excel spreadsheets, and other MS applications.
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
- Confident and effective communication skills, both verbally and in writing, and solid numeric skills.
- Excellent organisational and time management skills.
- Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal.
- Be flexible to work across operational sites as required.
- Minute taking experience would be an advantage.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each year of service.
- Flexible working arrangements.
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
- Contributory pension scheme.
- A great selection of benefits including discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team.
- Training, career development & progression opportunities.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Closing Date: 6/2/2025
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
Administrator/Receptionist employer: Change Grow Live
Contact Detail:
Change Grow Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Familiarise yourself with Change Grow Live's core values: 'Be open, be compassionate and be bold'. During any interactions, whether in person or over the phone, demonstrate these values to show that you align with their mission.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've effectively communicated with others in previous roles. This will help you stand out as a candidate who can be the first point of contact for service users.
✨Tip Number 3
If you have experience in minute-taking, be ready to discuss it in detail. Share specific instances where your attention to detail made a difference in meetings or documentation, as this is a key responsibility of the role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks or priorities. Consider sharing a time when you successfully juggled various responsibilities, as this will resonate well with the demands of the position.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements. Highlight how your skills, such as IT literacy and interpersonal abilities, align with what Change Grow Live is looking for.
Tailor Your CV: Customise your CV to reflect relevant experience in administration and clerical support. Emphasise your organisational skills and any experience you have with minute taking or data entry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your alignment with the charity's core values of being open, compassionate, and bold. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Change Grow Live
✨Show Your Compassion
As an Administrator/Receptionist, you'll be the first point of contact for service users. Make sure to convey your empathy and understanding during the interview. Share examples of how you've helped others in previous roles or situations.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any experience you have with data entry, minute taking, or administrative duties that showcase your organisational prowess. Be prepared to explain how you prioritise tasks in a busy environment.
✨Familiarise Yourself with IT Tools
Since the role requires proficiency in MS applications, brush up on your skills in Word and Excel. You might be asked about your experience with these tools, so be ready to discuss specific tasks you've completed using them.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Think of scenarios where you had to handle difficult situations or communicate effectively with diverse individuals, and be ready to share those experiences.
