At a Glance
- Tasks: Provide top-notch IT support and manage user administration in a global company.
- Company: Join a prestigious global company based in the heart of Glasgow.
- Benefits: Hybrid working, competitive salary, and a supportive work environment.
- Other info: Great career growth opportunities in a dynamic and flexible workplace.
- Why this job: Enhance your IT skills while making a real difference in user support.
- Qualifications: Experience in IT support with strong communication and troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Do you have excellent customer service skills? Are you experienced providing 1st and 2nd line IT support? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow? You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please only apply if you are able to work during these hours. It's hybrid working, 2 days in the office and 3 from home (5 days in office initially during training).
Main responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
- Management/support of a large pool of laptops
- Management/support of remote working
- Management of user administration
- Mobile device support, including BlackBerry, iPhone or Android devices
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Setting up new joiner IT equipment
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
Your skills will include:
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
Technical skills:
- Microsoft Windows 10, Microsoft Active Directory
- Microsoft Windows Server
- MDM solution (Blackberry UEM & Intune)
- Collaboration Tools (MS Teams, Zoom)
- CRM software
- Remote working solutions eg. VPNs and Citrix
- Building PCs and troubleshooting support issues
- Highly motivated and willing to continually update knowledge and skill sets
Flexibility: may occasionally be required to work evenings and weekends. This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.
Service Desk Analyst - 12 month FTC in Milton employer: Change Digital – Digital & Tech Recruitment
Join a global leader in IT support, where you will thrive in a dynamic and prestigious office environment in the heart of Glasgow. With a strong emphasis on employee growth, our hybrid working model promotes a healthy work-life balance, allowing you to excel both in the office and from home. Enjoy comprehensive training, a supportive team culture, and the opportunity to enhance your technical skills while delivering exceptional customer service.
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - 12 month FTC in Milton
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've solved IT issues in the past, especially those that highlight your customer service skills and troubleshooting abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Service Desk Analyst - 12 month FTC in Milton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you've gone above and beyond to help users in previous roles, so share specific examples that showcase your ability to communicate effectively and resolve issues.
Tailor Your Experience:When applying, tailor your experience to match the job description. We’re looking for someone with 1st and 2nd line IT support experience, so make sure to mention any relevant roles or responsibilities that align with what we need. This helps us see you as a perfect fit!
Be Clear and Concise:Keep your application clear and concise. We appreciate well-structured applications that get straight to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows 10, Active Directory, and Office 365. Be ready to discuss your experience with troubleshooting and supporting various devices, as well as any specific tools mentioned in the job description.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples of how you've successfully handled user support in the past. Think about times when you went above and beyond to resolve an issue or improve a user's experience.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on the basics and be prepared to discuss how you've applied these principles in your previous roles. This will show that you can work effectively within their framework.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, such as managing a ticket queue or resolving a remote working issue. This will demonstrate your problem-solving skills and ability to perform under pressure.
